Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

84

Security

83

Drag and Drop Design

83

Workflow Automation

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Manuel I.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

gather information quickly and easily

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Personally I have used several applications to create online forms but Google Form has a plus that gives a lot of weight to any work team and is its support and integration with the different applications of Google Workspace, this greatly facilitates the work and optimizes the processes that previously demanded a lot of time to perform.

What is your favorite aspect of this product?

Being intimately linked to Google Sheet I can perform almost instantaneously an analysis of such information directly applying all the functions and graphics that Sheet offers, all this in a transparent way and in real time.

What do you dislike most about this product?

One of the negative aspects of this application is that it does not have predetermined answers that can be weighted and quantified at one's own discretion, which would be ideal for evaluating work and/or study groups.

What recommendations would you give to someone considering this product?

There are currently many ways to acquire information, if we add to that the distance to which our customer focus is located, things become difficult, Google Form facilitates the way to acquire information for analysis and accurate decision making, forms and surveys are shared in a simple way and can be managed from any mobile device with Internet connection.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Andrick S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Obtaining responses in real time.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms differs from other forms creation platforms because it provides a greater capacity for the storage of images, it also allows unlimited insertion of images in a form that is being created. It is one of the most important differences, since other platforms limit the amount of images that the user can use in the forms. In addition, it also offers better templates for the forms, providing unmatched creativity for the forms that are being created.

What is your favorite aspect of this product?

My favorite aspect of Google Forms is the collection of data in real time, it is fantastic the way in which I can receive data immediately, this platform allows me to receive immediately and in real time all the information that customers place in the forms. In addition, I love the reports that Google Forms creates automatically, they are detailed reports where I can know the number of customers who have accessed the form, which customers have not completed the form and much more.

What do you dislike most about this product?

One of the things that I have not liked about Google Forms is in relation to its free trial. The Google Forms free trial does not provide an effectiveness for the people who use it, since customers can send their responses to a form without having to fill in the required fields, the free version does not have the system that forces customers to complete the entire form to be able to send it, this causes that there is missing information in the requested answers.

What recommendations would you give to someone considering this product?

One of the reasons that encourage me to recommend Google Forms to other companies is that it is very accessible and very easy to use software for creating forms. Other softwares are more complicated to create forms and send them automatically to a contact list, Google Forms is simpler, it allows to collect responses and send automated forms by mail. In addition, the receptivity of the answers is immediate, you do not have to wait long periods of time to get the answers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Dev M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

"The best user friendly forms"

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms provide Submission limitation for the users, custom validation for the particular fields. It has more UI designs for the different forms.

What is your favorite aspect of this product?

Google Forms is the best open source platform in which end-user can create their forms in easy way. It can evaluate quiz and give score based user's performance. End users can use the Google Forms without installing the appllication. It provides best interface for user to create their own template. After submitting the submission user get notification in their mail with the copy of the template.

What do you dislike most about this product?

If the end user has not written the exact answer like it contains spelling mistake or grammatical error than it marked as incorrect answer.

What recommendations would you give to someone considering this product?

It is the best open source forms for gathering information from sources. I highly recommend to use it for time saving and for conducting simplistic surveys.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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