Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

84

Security

83

Drag and Drop Design

83

Workflow Automation

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Diego N.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Great solution for small surveys and short tests

Likeliness to Recommend

5 /10

What differentiates Google Forms from other similar products?

It's very reliable due to Google's powerful infrastructure.

What is your favorite aspect of this product?

It1s very easy to use and it does basic graphics and analysis for you as you get input.

What do you dislike most about this product?

As you progress creating your srvey/online test, the slower the interface becomes to a point where, around 50-60 questions in, you are taking a whole minute to copy paste questions into the form.

What recommendations would you give to someone considering this product?

If you are going to do short tests, quick surveys and you are already in the Google Workspace system, go for it. Otherwise, see if other offerings suit you better before committing.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Slower Product Innovation
  • Less Performance Enhancing
  • Commodity Features

Verena A.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

A must in my work activities.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

1 It is easy to access 2 I can expand its functionality with Google Sheets 3 User-friendly interface 4 Customizable forms 5 No extra application is needed for data entry, so it is convenient to work with this software with people and external clients. 6 You can include images or videos to the forms. 7 Response statistics

What is your favorite aspect of this product?

It helps me with reports by collecting data and information with the tools that this software provides, conducting surveys, questionnaires, sales/costs revenue forms, among others. These activities are very easy to perform, and there is a lot of information and content in videos and forums on how to use google forms in the most convenient way according to your job role or activities. Personally I find it a great solution to have more information and contact with customers, and thus improve the experience of them in terms of requests and services.

What do you dislike most about this product?

At the beginning I didn't have high expectations with this tool but I was wrong, it has been very helpful for my work. It seems to be very simple and limited but if you have creativity you can get a lot out of it, I hope to see updates that keep improving it.

What recommendations would you give to someone considering this product?

Google Forms is one of the few affordable and functional tools on the market for data collection, it is suitable for use with workers, customers, students and others, I definitely recommend it.

Pros

  • Reliable
  • Performance Enhancing
  • Transparent
  • Helps Innovate

Yash l.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

"Best software for survey, polls, feedback etc."

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is free open-source user-friendly software. We can make a quiz, it evaluates our response and displays our score. It has a pre-filled option which is used at the time of filling the details in the form. It collects the information and stores that information in a spreadsheet, also update the information as end-user complete the survey.

What is your favorite aspect of this product?

We can create our own template, registration forms, feedback forms, survey, quizzes. They are giving different types of questions like Yes-no, multiple choice questions, true-false, etc. We can share a template with the end-user through the mail. We can upload files in the template easily. We can see our response after submitting the forms.

What do you dislike most about this product?

we can only upload the image up to 2 MB. Other than this there is nothing that I dislike about Google Forms.

What recommendations would you give to someone considering this product?

It is easily accessible and we have to not see the tutorial or guide for using the Goggle Forms. It is safe and secure.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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