Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

84

Security

83

Drag and Drop Design

83

Workflow Automation

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Kenil G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

An easy to use and share for surveys

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It is easy to use for the end-users. It is free for the users who need just a google account for the use and fills up the form.

What is your favorite aspect of this product?

Easy to analyze the submissions. Linking of the form with google sheets. We can send the email to the user who is filling the form. Multiple submissions for the same user.

What do you dislike most about this product?

UI looks old for the form filling. More customization for the font type and colors, etc.

What recommendations would you give to someone considering this product?

I would like to recommend the user for the use of Surveys, Quiz, and Data collections because for that it is very easy to handle the data and store it in the Google sheet for processing.

Pros

  • Reliable
  • Inspires Innovation
  • Caring
  • Generous Negotitation

Mohammad T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2021

Fantabulous product

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Ease of access, people don't have to register since they already have google account

What is your favorite aspect of this product?

Ask any type of questions like Text, Paragraph Text, Multiple Choice, Checkboxes, selection etc for free.

What do you dislike most about this product?

The dislike part includes limited customization features in terms of design and layouts.

What recommendations would you give to someone considering this product?

go for it as it can be used for free

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Saves Time

Rosy O.

  • Role: Finance
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Easy to use. Free appl. No limit numberfor surveys

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google forms is straight forward easy to use. It's free and it allows you with simple steps to subscribe to have more functionalities.

What is your favorite aspect of this product?

free to use to try it and very easy to train people to use it.

What do you dislike most about this product?

Not existent features for surveys. You can't customize them even with the paid version of the app.

What recommendations would you give to someone considering this product?

I would add more features and more functionalities to customize.

Pros

  • Respectful
  • Security Protects

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

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