Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

84

Security

83

Drag and Drop Design

83

Workflow Automation

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Carlos A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Quick obtaining of customer data.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

The main difference that stands out between Google Forms and other platforms specialized in creating forms, is that Google Forms offers the possibility of modifying and giving a much more personalized style to the forms, this platform allows modifying the templates and being able to edit the general design of each template, while other platforms do not allow such advanced editing. In addition, Google Forms collects the data received in real time, while other platforms take a couple of minutes to collect the information from each person who fills out the question.

What is your favorite aspect of this product?

There are several things that I like about Google Forms since I have had a really good experience that has allowed me to generate good forms within my company. 1.- I can insert images and videos to my forms. This is a very beneficial feature for me as I can make more complete forms. 2.- I can see the response statistics in real time, see what type of response each user has given and I can also view statistics in a general way. 3.- I can send forms via mail from the same Google Forms platform, something completely beneficial and it saves us time.

What do you dislike most about this product?

The main disadvantage that I have noticed in Google Forms is that I do not have the ability to create forms without using an internet connection. For me, this would be a really important and necessary feature, since I could make forms in my spare time, and upload them to the Google Forms cloud when I have an internet connection. In addition, I cannot access the statistics obtained if I do not have an internet connection, this seems very limited to me, I would like to be able to access my statistics from anywhere regardless of whether I have an internet connection.

What recommendations would you give to someone considering this product?

The main reason why I recommend Google Forms is because it is a very different platform from the others, its ability to provide a unique design is completely surprising, in addition, this platform has the ability to develop very complete forms, without text limits and unlimited images or videos. Google Forms is a very easy to use platform, its sections are very easy to access and the statistics are easy to understand, this would allow any company to generate quality forms and obtain information from its clients quickly and safely.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Vikram S.

  • Role: Finance
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

easy to use, fully free to use and integrate.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

it is very easy to use and integrate with other software and apps it is very important for the business . it quit different from other software where it is completely free to use.

What is your favorite aspect of this product?

it can be integrate with other apps very easily, it is a great tool for surveys and analytics. it takes less time to show results for its analytics and survey. as it is an young software it wood implement more tools within it.

What do you dislike most about this product?

as it is anew software am quite happy with it and not faced any such difficulties as of now.

What recommendations would you give to someone considering this product?

I wood definitely recommend it to others as it is a free software they can try and use it if suits them , it can be continued.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Adrian G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Sample to use (login with google account). Confident.

What is your favorite aspect of this product?

It is very intuitive. Easy to implement.

What do you dislike most about this product?

The design

What recommendations would you give to someone considering this product?

Yes, 100%.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Less Friendly Negotiation

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