Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

84

Security

83

Drag and Drop Design

83

Workflow Automation

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Jennifer Scarlet J.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

A product to match.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

a product that contributes a lot to our organization and not only our organization but to all workers in general and that has allowed us to collect both internal and customer data stands out from the rest of the programs because it provides quite effective solutions and that is why it is used with frequency in internal affairs to solve the small failures that arise on a day-to-day basis.

What is your favorite aspect of this product?

a product that has a large number of positive values ​​which cover different aspects in a wide range of possibilities that can be made from it. Among its characteristics that we liked the most are its enormous list for the different types of forms in addition to the simple handling of these, the quick quasters in lilies are quite deficient for evaluating the knowledge of our clients and thus being able to weigh how well they know our products .

What do you dislike most about this product?

Although it provides a large amount of customization, it is not so great compared to the number of clients we have and a product that works perfectly with small companies, however, as it has grown, it leaves a little to be desired, therefore I would undoubtedly like that will increase the amount of customization and allow adding types of graphics and new technologies so that everything can adapt to the new era.

What recommendations would you give to someone considering this product?

A product so simple and cheap that it feels the truth I would not recommend for any situation, however perhaps there are organizations that are looking for a product with a greater number of options to offer and that adapts to this new world with great variability in marketing. its functions are quite good and easy to use and the only thing that fell a bit short is its depth.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Caring
  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2021

Best service offered by Google

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Jennifer S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Practical questionnaires to improve.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

This software provides creative and functional tools for our department since it allows us to be fully communicated. It stands out quite easily as it works effectively and efficiently. It helps us at all times that we need it and acts in a particular way since its way of collecting information of high interest is very practical, it is quite functional.

What is your favorite aspect of this product?

Undoubtedly, this product is manifested as a leading product since it has various effective and functional tools that generate speed at all times, since we use it we can save time and act more quickly, at our hands what we are looking for always arrives. What I like the most is that it provides us with a quite creative questionnaire, which allows us to know and learn more about what our clients consider or think about the organization as such or even about our products, this type of tool allows us to know how to continue progressing or how to improve and that gives us a bit of an advantage since it allows us to always be in constant growth.

What do you dislike most about this product?

I really like this product, I love the simple and practical way in which it works, for now I do not find any negative aspect or something bad that causes me discontent.

What recommendations would you give to someone considering this product?

I would recommend this software because it is simple, when working it is very practical since you can do your processes with peace of mind. It is a product that allows you to see and recognize the strengths and weaknesses of the organization as such. You should use it since you can always improve with its incredible questionnaires, employees and customers can say what they think and you can change or improve what you are failing and thus achieve a good status.

Pros

  • Efficient Service
  • Client's Interest First
  • Helps Innovate
  • Continually Improving Product

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