Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

83

Security

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

84

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Anuj C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy and quick to fill out surveys.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Setting up Google Forms is easier and faster than setting up other poll tools, and it's also very simple to share.

What is your favorite aspect of this product?

I love how easy it is to make a form and how Google Sheets automatically files the information I enter into it.

What do you dislike most about this product?

Limited customization

What recommendations would you give to someone considering this product?

for quick polls or getting comments, especially if you want a free choice with no extras.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Subina A.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Good product, easy to use

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Number of features which are easy to navigate

What is your favorite aspect of this product?

Data collection is easier

What do you dislike most about this product?

Sharing with outsiders

What recommendations would you give to someone considering this product?

Definitely useful

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Eric Q.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Simple, Effective, and Perfectly Synced

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Honestly, there isn’t much that completely separates Google Forms from other form builders, but its simplicity and accessibility take the cake

What is your favorite aspect of this product?

when I run feedback campaigns after a webinar or product demo, I can link the responses directly to Google Sheets.

What do you dislike most about this product?

It would be great to have more flexibility to tweak the look and feel beyond just the limited themes they offer

What recommendations would you give to someone considering this product?

If you need a more polished look for high-stakes surveys or client-facing forms, you might need to think about alternative solutions or use Google Forms as a backend data collector.

Pros

  • Continually Improving Product
  • Caring
  • Client Friendly Policies
  • Transparent

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