Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Enables Productivity

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

84

Security

84

Drag and Drop Design

83

Workflow Automation

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

84

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Alissa D.

  • Role: Public Sector
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

Easy to use and collaborate!

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

The ability to share and co-collaborate on sheets.

What is your favorite aspect of this product?

The ease of use.

What do you dislike most about this product?

Slight learning curve

What recommendations would you give to someone considering this product?

Learn the coding and formulas

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cheryl A. S.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

I like the convenience of Google forms.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Its always there, connects to everything

What is your favorite aspect of this product?

Ease of access from my devices

What do you dislike most about this product?

Google storing and access to my information

What recommendations would you give to someone considering this product?

Know your information is not confidential.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Vendor Friendly Policies
  • Less Fair
  • Vendor's Interest First

Jill B.

  • Role: Operations
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2020

I think Google Forms is a higher quality program

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

It has a clear organizes format

What is your favorite aspect of this product?

it helps to keep things working. by organizing info in several subject areas without confusion

What do you dislike most about this product?

The cost could be lower

What recommendations would you give to someone considering this product?

Play around with it for a while before you decide if it could be a useful tool.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Effective Service

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