Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Enables Productivity

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

84

Security

84

Drag and Drop Design

83

Workflow Automation

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

84

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Dustin N.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Mar 2020

Very easy to use and implement into your team

Likeliness to Recommend

6 /10

What differentiates Google Forms from other similar products?

It’s ease of use and the implementation into other platforms

What is your favorite aspect of this product?

The integration into other platforms we use

What do you dislike most about this product?

The costs, it’s good to use but you pay a lot

What recommendations would you give to someone considering this product?

Beta test it first before you decide to sign a contract

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Terri D.

  • Role: Human Resources
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Great for Surveys

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

The ability of those who answer the form to type in answers, whether they are long or short.

What is your favorite aspect of this product?

The ease of creation of each form.

What do you dislike most about this product?

When parts of the form do not need to be answered by all users, they often get confused and do not hit submit. Their answers are not saved for later submission.

What recommendations would you give to someone considering this product?

Be sure to try every aspect and type of question possible. You may not find exactly what you are looking for in question types, but there is usually more than one which can be adapted.

Pros

  • Reliable
  • Security Protects
  • Performance Enhancing
  • Enables Productivity
  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Very good start, but can be improved

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Unique Features
  • Includes Product Enhancements
  • Helps Innovate

Cons

  • Less Effective Service
  • Less Friendly Negotiation
  • Wastes Time

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