Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

83

Security

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

84

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Andrea L M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Collecting information is now much faster.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms offers the ability for the user to add various really creative templates, for all the forms they make. I really admire the large number of templates that Google Forms offers. Previously, we have used other platforms to create forms, however, nothing compares to what we are currently enjoying with Google Forms, we are enjoying a very creative creation and which has helped us to give a better expectation and design to all our forms .

What is your favorite aspect of this product?

One of the things I like the most about Google Forms is that this platform has a much simpler method for creating all kinds of forms. Google Forms already adds a default template, and the user only has to edit it to their liking and add the various sections that must be completed by the client. This process of creating and editing forms is very simple compared to other platforms. I am very grateful to Google Forms for allowing us to use a creation panel that has made our work completely easier.

What do you dislike most about this product?

Currently I consider that I do not have any negative opinion about Google Forms, because it has been a platform that since I started using it, I have obtained excellent results and I have enjoyed a really optimized form creation, with an infallible design and with a impressive speed. I hope I don't have any kind of complaint about this platform in the future.

What recommendations would you give to someone considering this product?

I would recommend this platform because it has exactly what any form building business is looking for. Google Forms offers a form creation that is not complex at all, and at the same time is capable of providing a great design to each of the forms that are made. Google Forms receives data instantly when each customer completes each of the forms, so collecting information is now much faster.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Blair B.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2020

Does not disappoint

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It natively works with Google products and works well with others.

What is your favorite aspect of this product?

Live data is available

What do you dislike most about this product?

Limits on some customisation features

What recommendations would you give to someone considering this product?

Finish the form before adding Google sheet.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Includes Product Enhancements
  • Reliable

Aleska S.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

Form creation in minutes.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms represents a great difference with respect to other platforms that allow the user to create forms on a network. It differs because it works together and has perfect synchronization with other Google services, which allows the forms created to be shared with a work team instantly, simply by having the synchronization and data sharing activated.

What is your favorite aspect of this product?

I really like that Google Forms offers such an easy way to create forms. Many companies obtain by collecting opinions through surveys, however, I still believe that forms are a much more feasible option for companies and one that reduces the cost of expensive software to obtain opinions. Google Forms has a simple methodology to create forms in a very short time, since you only have to drag objects and insert text for each form, and in just a moment, it will be ready in its entirety.

What do you dislike most about this product?

My negative opinion about Google Forms is that this platform is a bit limited with the amount of images that can be added to the forms that are being created, therefore, this takes away any creativity or diversity that you want add the user to each form. I would like Google Forms to allow to add more images and more drawings that achieve greater creativity and better design in the forms. The designs and templates offered by Google Forms are quite attractive, however, it is necessary to add more creativity with drawings or images.

What recommendations would you give to someone considering this product?

It's a great way to start collecting reviews without spending that much. For those companies that have low capital and want to start collecting opinions quickly, or for those companies that want to maintain cost management and want to collect opinions without spending so much, Google Forms will always be the best option, it is a software Completely accessible from a mobile phone as in its version for computers, it has perfect synchronization and a very interesting interface which helps forms to be created in a matter of minutes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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