Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Eteng M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Its all good

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

The security level

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Nothing yet

What recommendations would you give to someone considering this product?

The product is easy to use and flexible

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Caring

Adebanjo A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Simple, free, and gets the work done.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It’s super easy to use, free, and works smoothly with other Google tools like sheets and drive

What is your favorite aspect of this product?

My favorite aspect about Google Forms is how fast and simple it is to collect and organize responses.

What do you dislike most about this product?

The limited design customization

What recommendations would you give to someone considering this product?

If you’re thinking about using Google Forms, go for it, especially if you need something quick, free, and easy

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lucy G.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

An Easy Go-To Tool for Creators, Social Media Pros

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

In my opinion what makes Google Forms different from other tools comes down to how easy and stress-free it is. Like, I don’t need a tutorial or hours to figure it out — I just open it, type in my questions, and it’s ready to go. Super quick. Plus, the way it connects with Google Sheets is a total time-saver. I can see all my responses in one place, super organized and easy to use,

What is your favorite aspect of this product?

I'd say probably my favorite thing about Google Forms is how fast and easy it is to use. Like, I can create a form in literally five minutes, whether it’s for a giveaway, collab inquiries, or just getting opinions from my audience.

What do you dislike most about this product?

If I had to pick something I don’t love, it’s definitely the design limitations. Sometimes you want to design something fancy but it doesn't really have all the options available. But that's not an awful flaw so yeah.

What recommendations would you give to someone considering this product?

I'd suggest, if you’re thinking about using Google Forms — go for it, especially if you want something simple and free. It’s perfect for collecting info without much of a hustle.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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