Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Breno M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Shows statistical analysis of collected data.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Because of its integration with Google Classroom, an educational platform, Google Forms makes it simple to make and distribute tests and quizzes in learning contexts.

What is your favorite aspect of this product?

Since Google Forms makes it simple to disseminate and gather responses, I enjoy using them for emails straight from the site. You can add conditional logic, change the layout, and plugins to extend the capabilities of Google Forms.

What do you dislike most about this product?

There can be storage restrictions on how many answers and forms you can save in Google Drive, particularly for free accounts.

What recommendations would you give to someone considering this product?

Because of its user-friendly interface and ease of use, I suggest Google Forms. With it, users can easily generate forms and surveys without needing to possess complex technical knowledge.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adam S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Quick and Easy to use Form designer tool

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms largely benefits from the integration of other Google product family services, such as Google Tables. When analyzing the form results, users can quickly see the created graphs and analytical data and can easily export them to the appropriate Tables file. Forms are created very intuitively, in a user-friendly design, and just by a quick glimpse, users can see the results and helpful analytics.

What is your favorite aspect of this product?

The product is free to use, easy to navigate, and because of the familiarity between the end users, survey responders know how to navigate the forms with ease.

What do you dislike most about this product?

Integration with third party apps is not easily accessed. Limited customizability option with no custom CSS option for more advanced designs of the Forms.

What recommendations would you give to someone considering this product?

For easy forms creation, there are several tools available, and Google Forms definitely stands out. If you are looking for more advanced survey tools, keep in mind that Google Forms offers only the basic features, which might not be sufficient for scientific research and more complex surveys.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ankit Z.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

The best software for data collection

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is better suited with the correct features for data collection and surveys. Also it's most cost-effective, widely used by partnering firms, easy to use and learn.

What is your favorite aspect of this product?

I love how easy Google Forms is to use and how well-integrated it is with our other Google products. I can easily create a form, share it with colleagues, edit it collaboratively, and publish it. Customization is extremely easy and the amount of capability the software has is just what we need.

What do you dislike most about this product?

The customization is too limited in some aspects. For example, I really wish they would add the option to increase the size of the font for the description field. And also sometimes I want to customize the confirmation page the respondents get to see after they complete the survey. So far, you can only modify the text, and that's also limited to just one paragraph.

What recommendations would you give to someone considering this product?

Google Forms is the first product I try to use when I need to collect some information, whether it's for research, determining satisfaction, etc. It's the first product I recommend to students who want to collect survey data. It doesn't do everything, but for most basic data collection needs, it's the simplest, freest way to go.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Saves Time

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