Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Ana A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Forms made easy with google forms!

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It has majority of the features you look for in a eform software. Also being backed by Google you know that its customer service team will be very helpful when needed.

What is your favorite aspect of this product?

Form customization for sure!

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

Great for collection purposes of all sorts, very diverse.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

SUDHEER M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

"optimizing customer satisfaction through forms

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It offers free online accessibility, and storing responses securely in the cloud for efficient data management and collaboration.

What is your favorite aspect of this product?

Its versatility, simple and intuitive.

What do you dislike most about this product?

Customization options in google forms are limited, especially in complex designs.

What recommendations would you give to someone considering this product?

I highly recommend for simple and easy to navigate for respondents. And it excels in straightforward data collection.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Prudhvi Raj M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Data Collection Made Easy With Google Forms

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Reliability and Fast Responsiveness compared with others present in market

What is your favorite aspect of this product?

Easy Creation and implementation ,users with minimal knowledge also implements

What do you dislike most about this product?

You can't create any animations that may grab user attention in forms

What recommendations would you give to someone considering this product?

Most simple and minimal time for creation and easy to collect info

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Saves Time

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