Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Gary H.

  • Role: Public Sector
  • Industry: Government
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2024

Free survey tool that just works...

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is a free service which allows some customization.

What is your favorite aspect of this product?

I love that you can export Forms data into a Google Sheet.

What do you dislike most about this product?

It could allow more customization.

What recommendations would you give to someone considering this product?

Some people don't trust Google and may have security concerns, but we've never had any issues.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Charanjeet S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantabulous Forms for Surveys and General purpose

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google forms are completely customisable forms. We can create any number of fields, save their responses in Google sheets for the analysis and review purpose which makes it extremely helpful tool. We also integrated the forms through APIs in the development of custom built project

What is your favorite aspect of this product?

Within Google Forms we can write the code. We can customise the template easily to respond back or confirmation emails. Our requirements like setting up our own branding, custom email templates with dynamic data fulfilled by only Google Forms.

What do you dislike most about this product?

I really appreciate the way Google forms is working with incorporation of Google sheets. Also it provides support to a lot of free addons so I don't remember any negative point at the moment

What recommendations would you give to someone considering this product?

If someone wants to create online forms for surveys or informational purposes I will highly recommend that you make use of Google forms

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohamad R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

User-Friendly Features.

Likeliness to Recommend

6 /10

What differentiates Google Forms from other similar products?

Utilizing your Google account eliminates the need for a separate registration, and the platform offers an extensive range of pre-built templates. The efficiency of constructing forms is notably rapid and straightforward, contributing to a seamless user experience.

What is your favorite aspect of this product?

The tool provides excellent customization options, ensuring ease of use for effortless navigation and implementation.

What do you dislike most about this product?

The absence of support for custom CSS is a notable limitation in terms of styling flexibility.

What recommendations would you give to someone considering this product?

While it may not exceed high expectations, it serves as a swift solution for creating new forms or surveys across various purposes.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Fair

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