Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Miriam C.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Great Software, but pretty basic features

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

The ability to directly integrate form responses into Google Sheets

What is your favorite aspect of this product?

From straightforward surveys to complex quizzes, Google Forms adapts to various use cases effortlessly.

What do you dislike most about this product?

It lacks conditional logic and advanced question branching

What recommendations would you give to someone considering this product?

I highly recommend it.

Pros

  • Reliable
  • Enables Productivity
  • Client Friendly Policies
  • Fair

Cons

  • Less Efficient Service
  • Vendor's Interest First

Marcell C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

The fastest way to create nice forms for anything!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Since it uses Google account, you unlikely need to create new registration for it, it offers a lot of templates out of box and the way you can build forms is just really fast!

What is your favorite aspect of this product?

The customizations are great, you can also use the tool pretty easily,

What do you dislike most about this product?

The lack of custom CSS support.

What recommendations would you give to someone considering this product?

Don't expect too much, but its fast way to create new forms or surveys for anything, really.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Slower Product Innovation

Divneet S.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use and still has a variety of features

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

everyone knows Google products have a great reputation to live up to and Google Forms lives up to and exceeds that expectation

What is your favorite aspect of this product?

ease of use and sharing capabilities

What do you dislike most about this product?

I don't dislike anything

What recommendations would you give to someone considering this product?

take advantage of the variety of features in the forms

Pros

  • Client Friendly Policies
  • Includes Product Enhancements
  • Continually Improving Product
  • Reliable

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