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Looker

Composite Score
8.5 /10
CX Score
8.9 /10
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In Partnership With SelectHub

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What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details

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Awards & Recognition

Looker won the following awards in the Business Intelligence & Analytics - Midmarket category

Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

2% Negative
6% Neutral
92% Positive

Pros

  • Trustworthy
  • Fair
  • Performance Enhancing
  • Acts with Integrity

Feature Ratings

Average 80

BI Security

84

Data Exploration and Visualization

84

Operational Reporting Capabilities

83

Dashboard

82

Collaboration

82

Intelligent Alerts and Notifications

81

Data Connectors and Data Mashup

80

Self Service and Ad Hoc Capabilities

80

BI Platform Administration

79

Mobile

71

Vendor Capability Ratings

Average 77

Business Value Created

82

Quality of Features

80

Ease of Implementation

79

Ease of Data Integration

79

Breadth of Features

78

Ease of IT Administration

76

Ease of Customization

76

Usability and Intuitiveness

75

Vendor Support

75

Availability and Quality of Training

73

Product Strategy and Rate of Improvement

72

Looker Reviews

Giorgi S.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Its free and easy.

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

It is a free solution and is live all the time. you do not have to refresh extracts or do something like that. it just looks at the database.

What is your favorite aspect of this product?

That it is free.

What do you dislike most about this product?

It can not do many things. for example, you can not filter parameters properly. if you want to write something like parameter1, not equal to parameter2 it can not do this. you have to write manually that parameter 1 is not equal to some number or text. also, it can not store many reports in one folder at once.

What recommendations would you give to someone considering this product?

it is free and very, very easy to use. also it has many connectors for everything and has great syncing solutions for google services.

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Client's Interest First

Doreen G.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A Great BI Software - Looker

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

It makes streamlining data and creating actionable information easy. With the software, we are better positioned to make temporary and permanent business decisions.

What is your favorite aspect of this product?

I like that Looker comes with great analytics features The software provides actionable insights

What do you dislike most about this product?

Looker is not for new users as it is some how complex

What recommendations would you give to someone considering this product?

For best business intelligence features, Looker is the best option.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Erik B.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Very useful and easy to use tool"

Likeliness to Recommend

8 /10

What differentiates Looker from other similar products?

This program is different from others because it is easy to use, understand, and run.

What is your favorite aspect of this product?

I think it's great since it simplifies things for BI teams and has some excellent features to boot. I appreciate how flexible it is, as well as how quickly it can collect and organize massive volumes of data. The online help forum and customer service are both excellent. The analytical power, data management, and other benefits that Looker brings to our company have me very satisfied.

What do you dislike most about this product?

The first learning curve is rather small and manageable. Contrarily, delays in procedures are possible when heavy traffic is present.

What recommendations would you give to someone considering this product?

Looker is always the first tool that comes to mind and the first tool that is recommended when the topic of excellent BI management, analysis, and distribution comes up in conversation.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

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