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Looker

Composite Score
8.4 /10
CX Score
8.7 /10
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In Partnership With SelectHub

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What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details

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Awards & Recognition

Looker won the following awards in the Business Intelligence & Analytics - Midmarket category

Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

3% Negative
10% Neutral
87% Positive

Pros

  • Trustworthy
  • Client Friendly Policies
  • Transparent
  • Acts with Integrity

Feature Ratings

Average 79

Data Exploration and Visualization

84

BI Security

83

Operational Reporting Capabilities

81

Collaboration

81

Dashboard

81

Data Connectors and Data Mashup

80

Intelligent Alerts and Notifications

80

BI Platform Administration

79

Self Service and Ad Hoc Capabilities

79

Mobile

70

Vendor Capability Ratings

Average 77

Business Value Created

82

Ease of Data Integration

80

Quality of Features

80

Ease of Implementation

80

Breadth of Features

77

Ease of IT Administration

77

Ease of Customization

76

Vendor Support

75

Usability and Intuitiveness

75

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

71

Looker Reviews

Brent G.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Intuitive Product, but Pricey

Likeliness to Recommend

10 /10

What differentiates Looker from other similar products?

LookML and ease of use

What is your favorite aspect of this product?

Ability to generate quick dashboards once Models and Explores are built

What do you dislike most about this product?

No native drill-down capability Scaling for mobile devices awkward

What recommendations would you give to someone considering this product?

Make sure you get hands-on training from the Looker staff by those who are going to develop dashboards

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Cons

  • Inhibits Innovation
  • Less Generous

Subhangi S.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Good for small analysis

Likeliness to Recommend

6 /10

What differentiates Looker from other similar products?

Lookers integration with GCP is quite good

What is your favorite aspect of this product?

Quick data analytics is just a few clicks away with this tool

What do you dislike most about this product?

Dashboarding can get a bit better in terms of look and functionalities

What recommendations would you give to someone considering this product?

If you have Tableau/Power BI, then Looker won't do more good to you

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Saves Time

Cons

  • Commodity Features
  • Less Efficient Service
  • Less Effective Service

Hemanshi M.

  • Role: Consultant
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Looker from other similar products?

Looker differentiates itself from other similar products through its intuitive and user-friendly interface, robust data modeling capabilities, and emphasis on collaboration and data governance. It offers a unified platform that enables users to explore, analyze, and share data in real-time, making it easier for organizations to derive valuable insights and drive data-informed decision-making.

What is your favorite aspect of this product?

My favorite aspect of Looker is its powerful data visualization and exploration capabilities. The ability to create interactive and visually appealing dashboards and reports allows me to easily communicate complex data insights and engage stakeholders in a meaningful way.

What do you dislike most about this product?

While Looker offers a wide range of features and benefits, one aspect that I find challenging is the initial setup and configuration process. It can be time-consuming and require a solid understanding of data modeling and SQL queries to optimize the platform for specific use cases.

What recommendations would you give to someone considering this product?

For someone considering Looker, my recommendations would be to invest time in understanding the data modeling concepts and SQL fundamentals, as it will greatly enhance your ability to utilize the platform effectively. Additionally, leverage Looker's extensive documentation, online resources, and community forums to accelerate your learning and get the most out of the product. Lastly, collaborate closely with your team and stakeholders to align on data requirements and visualization needs, ensuring Looker is tailored to your specific business use cases.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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