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Guru Logo
Guru Technologies

Guru

Composite Score
8.2 /10
CX Score
8.4 /10
Guru
8.2 /10

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details


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Awards & Recognition

Guru won the following awards in the Sales Enablement category

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Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

2% Negative
0% Neutral
98% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Transparent
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Sales Collateral Management

89

Intelligent Search

87

Application Integration

86

Multi Device Capability

84

Next-Best-Action Recommendations

83

Content Analytics and Scoring

83

Lead Generation and Funnel Management

82

Onboarding and Training

80

Vendor Capability Ratings

Average 85

Ease of Implementation

91

Availability and Quality of Training

88

Business Value Created

88

Breadth of Features

85

Ease of IT Administration

85

Ease of Customization

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Guru Reviews

Zachary W.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Overall pretty solid

Likeliness to Recommend

8 /10

What differentiates Guru from other similar products?

tbh I'm not aware of similar products

What is your favorite aspect of this product?

organization and differentiation of material

What do you dislike most about this product?

hard to digest dense information

What recommendations would you give to someone considering this product?

pretty solid!

Pros

  • Unique Features
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Justin L.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Great Knowledge Management Software

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

Our organization uses Guru day-to-day as our leading knowledge management solution, especially for colleagues in Customer Experience and Operations. The software is intuitive to use and integrates with the various software stacks we use. It's easy to maintain content and to release new updates to relevant teams.

What is your favorite aspect of this product?

The product is very intuitive and easy to use. Clean UI to make documentation easy to locate.

What do you dislike most about this product?

So far nothing that I do not like about the product.

What recommendations would you give to someone considering this product?

Make sure end-user SMEs are empowered to make updates to knowledge content.

Pros

  • Enables Productivity
  • Security Protects
  • Reliable
  • Performance Enhancing

Cons

  • Slower Product Innovation

Amanda D.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Love Guru and think more organizations should use

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru is more user-firndly

What is your favorite aspect of this product?

I love the ability to assign metadata

What do you dislike most about this product?

I wish it was easier to keep clean and organized

What recommendations would you give to someone considering this product?

Assign only managers as administrators

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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