Guru Technologies LLC

Guru

Composite Score

8.1 /10

CX Score

8.4 /10

20 Reviews Write a Review

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What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details

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Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

0% Negative

6% Neutral

94% Positive

Pros

Reliable
Trustworthy
Unique Features
Client Friendly Policies

Feature Ratings

Average 86

Intranet

Mobile

Employee Directory

Single Sign-On (SSO)

Instant Messaging

Emergency Notification

Surveys and Polling

News Feeds, Alerts & Notifications

Rewards Recognition

Application Integration

Newsletter Creation

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Also Featured in...

Knowledge Management

Score 8.2

View Guru in this category (opens in a new tab)

Sales Enablement

Score 7.9

View Guru in this category (opens in a new tab)

Guru Reviews

Kaushik S.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Amazing Solution

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru differentiates itself from other knowledge management tools by focusing on real-time, in-workflow knowledge sharing and verification. It integrates seamlessly with commonly used apps like Slack, Teams, and browsers, enabling users to access and update information without leaving their current workflows. Guru’s unique “knowledge verification” system ensures content is always up-to-date by assigning subject matter experts to review and verify information regularly. This focus on trust and accessibility makes it stand out among competitors.

What is your favorite aspect of this product?

My favorite aspect of Guru is its knowledge verification system, which ensures information is reliable by involving subject matter experts. This, along with seamless integration with tools like Slack and Teams, enhances both trust and accessibility.

What do you dislike most about this product?

While Guru has many strengths, some users might find its reliance on subject matter experts for knowledge verification can slow down the process of updating content. Additionally, if users are not fully engaged with the tool or its workflows, they may struggle to maximize its benefits. Lastly, pricing and scalability could be concerns for smaller teams or organizations. What are your thoughts on its limitations?

What recommendations would you give to someone considering this product?

I recommend evaluating your team's workflow to ensure they can fully utilize Guru's integrations. Consider the importance of reliable information and whether your organization has the resources to maintain the knowledge verification system. Lastly, review the pricing structure to ensure it fits your budget and scalability needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amanda D.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Love Guru and think more organizations should use

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru is more user-firndly

What is your favorite aspect of this product?

I love the ability to assign metadata

What do you dislike most about this product?

I wish it was easier to keep clean and organized

What recommendations would you give to someone considering this product?

Assign only managers as administrators

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lianna D.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Great knowledge base

Likeliness to Recommend

8 /10

What differentiates Guru from other similar products?

Guru is a great knowledge source for internal communications. You can easily navigate through the different cards with filters and search options.

What is your favorite aspect of this product?

Easily navigable

What do you dislike most about this product?

Need to use more to understand the dislikes

What recommendations would you give to someone considering this product?

I would recommend this product if you’re looking for a knowledge base for all internal employees to reference

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Guru

What is Guru?

Company Details

Need Assistance?

Awards & Recognition

Guru Ratings

86 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Guru?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intranet Private network that allows collaboration and storage of sensitive documents.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Instant Messaging Real-time, text-based communication between two or more people

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Surveys and Polling Ability to survey employees and gather feedback.

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Newsletter Creation Ability to create and distribute company newsletters to employees.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Knowledge Management

Sales Enablement

Guru Reviews

Kaushik S.

Amazing Solution

Likeliness to Recommend

Pros

Amanda D.

Love Guru and think more organizations should use

Likeliness to Recommend

Pros

Lianna D.

Great knowledge base

Likeliness to Recommend

Pros

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Feature Ratings

Intranet

Mobile

Employee Directory

Single Sign-On (SSO)

Instant Messaging

Emergency Notification

Surveys and Polling

News Feeds, Alerts & Notifications

Rewards Recognition

Application Integration

Newsletter Creation

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Usability and Intuitiveness

Vendor Support