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Guru Logo
Guru Technologies LLC

Guru

Composite Score
8.1 /10
CX Score
8.4 /10
Category
Guru
8.1 /10

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details


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Awards & Recognition

Guru won the following awards in the Employee Communications category

Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

0% Negative
6% Neutral
94% Positive

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Client Friendly Policies

Feature Ratings

Average 86

Intranet

90

Mobile

89

Employee Directory

87

Single Sign-On (SSO)

86

Instant Messaging

85

Emergency Notification

85

Surveys and Polling

84

News Feeds, Alerts & Notifications

84

Rewards Recognition

82

Application Integration

80

Newsletter Creation

80

Vendor Capability Ratings

Average 85

Quality of Features

92

Ease of Implementation

88

Ease of Data Integration

86

Ease of IT Administration

85

Availability and Quality of Training

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Breadth of Features

82

Business Value Created

81

Usability and Intuitiveness

81

Vendor Support

81

Guru Reviews

Salome S.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

Easy to use

What is your favorite aspect of this product?

Web design

What do you dislike most about this product?

Price is high

What recommendations would you give to someone considering this product?

It is very helpfull

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ender V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to search from browser add-ons to Slack

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

Guru.com is a platform where freelancers and employers can concur and collaborate on projects. With a worldwide user base, an employer can access a directory and portfolios of a large pool of freelancers they can hire for certain projects. The platform allows users to be listed as groups or individuals offering their services in more than eight categories.

What is your favorite aspect of this product?

Guru has been very useful in the past for finding quick information. Whether it's internal product knowledge or processes, or any other crucial tribal information, it's great as a reference. Easy and intuitive to use, good for decentralization and shared responsibility.

What do you dislike most about this product?

My least favorite thing, there hasn't been much I've found with Guru that's bad. The only thing that has caused some issues is that the add-on causes Chrome to crash from time to time.

What recommendations would you give to someone considering this product?

I used Guru to document processes for allusion of other employees. By outlining the steps, it is docile to do things on your own, which saves time instead of always scheduling a meeting just to provide instructions on how to do things; you can easily and thoughtfully select a guru or freelancer that he or she thinks is the right match for a required project.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Caring
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Helpful To Find Internal Communication

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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