Guru Technologies LLC

Guru

Composite Score

8.1 /10

CX Score

8.4 /10

20 Reviews Write a Review

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What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details

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Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

0% Negative

6% Neutral

94% Positive

Pros

Reliable
Trustworthy
Unique Features
Client Friendly Policies

Feature Ratings

Average 86

Intranet

Mobile

Employee Directory

Single Sign-On (SSO)

Instant Messaging

Emergency Notification

Surveys and Polling

News Feeds, Alerts & Notifications

Rewards Recognition

Application Integration

Newsletter Creation

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Also Featured in...

Knowledge Management

Score 8.2

View Guru in this category (opens in a new tab)

Guru Reviews

Akshara S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

User-Friendly Interface And Source Of Knowledge

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

It simplifies the process of organizing, distributing, and creating documentation. Building redundancy within a team is crucial so that if one member is absent, another person may fill in utilizing the Guru cards.

What is your favorite aspect of this product?

Guru's text editor is simple to use and resembles WordPress. It's simple to embed films from Vimeo, YouTube, etc. To keep documents structured, it is simple to create folders, tag cards with keywords, and establish sections for each team. Reviewing and searching through cards is quite simple.

What do you dislike most about this product?

Some of Guru's words are difficult to understand and can be confusing. However, if you read it again, it will give you greater comprehension, and all you need is some reading time.

What recommendations would you give to someone considering this product?

Guru greatly aids me in properly resolving the customer's issue. The procedure they offered allowed me to gain information and be productive.

Pros

Continually Improving Product
Reliable
Efficient Service
Effective Service

Muteru J.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great Product!!

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

The UI is amazing Easy integration with other applications

What is your favorite aspect of this product?

Highly customizable

What do you dislike most about this product?

The support team should be more proactive

What recommendations would you give to someone considering this product?

Guru is an amazing collaborative tool; I highly recommend.

Pros

Helps Innovate
Reliable
Caring
Respectful

Valerie R.

Role: Consultant
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

The greatest business tool our org uses!

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru is the best at what it is - knowledge management. Other products have flashy features but fall flat at the actual management and creation of knowledge in a database.

What is your favorite aspect of this product?

Some of the features that make it super accessible - like the Chrome Extension and the Slack integration.

What do you dislike most about this product?

I think the reporting/analytics section can use some improvements to provide more valuable insights.

What recommendations would you give to someone considering this product?

Consider exactly what your organization needs when it comes to knowledge management - if you need a knowledge platform that's accessible everywhere you're working, easily searchable, and easy to organize, then this tool is for you.

Pros

Reliable
Trustworthy
Unique Features
Effective Service

Guru

What is Guru?

Company Details

Need Assistance?

Awards & Recognition

Guru Ratings

86 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Guru?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intranet Private network that allows collaboration and storage of sensitive documents.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Instant Messaging Real-time, text-based communication between two or more people

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Surveys and Polling Ability to survey employees and gather feedback.

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Newsletter Creation Ability to create and distribute company newsletters to employees.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Knowledge Management

Guru Reviews

Akshara S.

User-Friendly Interface And Source Of Knowledge

Likeliness to Recommend

Pros

Muteru J.

Great Product!!

Likeliness to Recommend

Pros

Valerie R.

The greatest business tool our org uses!

Likeliness to Recommend

Pros

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Feature Ratings

Intranet

Mobile

Employee Directory

Single Sign-On (SSO)

Instant Messaging

Emergency Notification

Surveys and Polling

News Feeds, Alerts & Notifications

Rewards Recognition

Application Integration

Newsletter Creation

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Usability and Intuitiveness

Vendor Support