Guru Logo
Guru Logo
Guru Technologies LLC

Guru

Composite Score
8.1 /10
CX Score
8.4 /10
Category
Guru
8.1 /10

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details


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Awards & Recognition

Guru won the following awards in the Employee Communications category

Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

0% Negative
6% Neutral
94% Positive

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Client Friendly Policies

Feature Ratings

Average 86

Intranet

90

Mobile

89

Employee Directory

87

Single Sign-On (SSO)

86

Instant Messaging

85

Emergency Notification

85

Surveys and Polling

84

News Feeds, Alerts & Notifications

84

Rewards Recognition

82

Application Integration

80

Newsletter Creation

80

Vendor Capability Ratings

Average 85

Quality of Features

92

Ease of Implementation

88

Ease of Data Integration

86

Ease of IT Administration

85

Availability and Quality of Training

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Breadth of Features

82

Business Value Created

81

Usability and Intuitiveness

81

Vendor Support

81

Guru Reviews

Akshara S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

User-Friendly Interface And Source Of Knowledge

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

It simplifies the process of organizing, distributing, and creating documentation. Building redundancy within a team is crucial so that if one member is absent, another person may fill in utilizing the Guru cards.

What is your favorite aspect of this product?

Guru's text editor is simple to use and resembles WordPress. It's simple to embed films from Vimeo, YouTube, etc. To keep documents structured, it is simple to create folders, tag cards with keywords, and establish sections for each team. Reviewing and searching through cards is quite simple.

What do you dislike most about this product?

Some of Guru's words are difficult to understand and can be confusing. However, if you read it again, it will give you greater comprehension, and all you need is some reading time.

What recommendations would you give to someone considering this product?

Guru greatly aids me in properly resolving the customer's issue. The procedure they offered allowed me to gain information and be productive.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Muteru J.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great Product!!

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

The UI is amazing Easy integration with other applications

What is your favorite aspect of this product?

Highly customizable

What do you dislike most about this product?

The support team should be more proactive

What recommendations would you give to someone considering this product?

Guru is an amazing collaborative tool; I highly recommend.

Pros

  • Helps Innovate
  • Reliable
  • Caring
  • Respectful

Valerie R.

  • Role: Consultant
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

The greatest business tool our org uses!

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru is the best at what it is - knowledge management. Other products have flashy features but fall flat at the actual management and creation of knowledge in a database.

What is your favorite aspect of this product?

Some of the features that make it super accessible - like the Chrome Extension and the Slack integration.

What do you dislike most about this product?

I think the reporting/analytics section can use some improvements to provide more valuable insights.

What recommendations would you give to someone considering this product?

Consider exactly what your organization needs when it comes to knowledge management - if you need a knowledge platform that's accessible everywhere you're working, easily searchable, and easy to organize, then this tool is for you.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

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