

What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Configurable Knowledge Repository
Role-Based Access
API Integration
Cataloging
Rich Text Editor
Social Features
Workflow and Approval Management
Version Control
Reporting and Analytics
Multi-Language Support
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Also Featured in...
Guru Reviews

Savannah W.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Makes our lives so much easier!
Likeliness to Recommend
What differentiates Guru from other similar products?
Easy to use + implement. There are TONS of resources across the board - the Guru blog, learning academy, guides + Guru collections for implementation, and an entire support team. The Chrome extension and Slack integration make it super easy to bake into everyday activities as well.
What is your favorite aspect of this product?
Being able to quickly find and document important business knowledge.
What do you dislike most about this product?
I absolutely love Guru, but it would be awesome if it could automatically assign new folks to certain teams via a Blissfully workflow or something.
What recommendations would you give to someone considering this product?
Just do it! It will make your life so much easier, and make sure leadership is ready to make it a priority for all.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Mark B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Helps you get what you are looking for
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru integration just works and very easy to use.
What is your favorite aspect of this product?
It gets me what I am looking for, with related articles suggested to me if it doesn't have what I need
What do you dislike most about this product?
I need to log in to it all the time. But I guess it's because of our IT restrictions on our devices.
What recommendations would you give to someone considering this product?
If you are looking for easy access to internal articles for your end-users, this is the best tool to use. Most especially if you are using mostly web-based tools in the job.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Art R.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Game-changer for internal knowledge management!
Likeliness to Recommend
What differentiates Guru from other similar products?
Awesome search. The Chrome extension and Slack integration are the best in class.
What is your favorite aspect of this product?
The powerul search.
What do you dislike most about this product?
Advanced analytics are only available on higher subscription tiers.
What recommendations would you give to someone considering this product?
Make sure you have a clear champion on the team who can drive adoption and instill good knowledge management habits.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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