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Guru Logo
Guru Technologies LLC

Guru

Composite Score
8.2 /10
CX Score
8.3 /10
Guru
8.2 /10

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details


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Awards & Recognition

Guru won the following awards in the Knowledge Management category

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Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

3% Negative
0% Neutral
97% Positive

Pros

  • Reliable
  • Continually Improving Product
  • Unique Features
  • Caring

Feature Ratings

Average 84

Intelligent Search

87

Configurable Knowledge Repository

85

Role-Based Access

85

API Integration

84

Cataloging

84

Rich Text Editor

83

Social Features

83

Workflow and Approval Management

82

Version Control

82

Reporting and Analytics

82

Multi-Language Support

81

Vendor Capability Ratings

Average 85

Business Value Created

89

Ease of IT Administration

89

Ease of Implementation

88

Availability and Quality of Training

86

Usability and Intuitiveness

85

Quality of Features

85

Vendor Support

84

Ease of Customization

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Guru Reviews

Savannah W.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Makes our lives so much easier!

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Easy to use + implement. There are TONS of resources across the board - the Guru blog, learning academy, guides + Guru collections for implementation, and an entire support team. The Chrome extension and Slack integration make it super easy to bake into everyday activities as well.

What is your favorite aspect of this product?

Being able to quickly find and document important business knowledge.

What do you dislike most about this product?

I absolutely love Guru, but it would be awesome if it could automatically assign new folks to certain teams via a Blissfully workflow or something.

What recommendations would you give to someone considering this product?

Just do it! It will make your life so much easier, and make sure leadership is ready to make it a priority for all.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mark B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Helps you get what you are looking for

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru integration just works and very easy to use.

What is your favorite aspect of this product?

It gets me what I am looking for, with related articles suggested to me if it doesn't have what I need

What do you dislike most about this product?

I need to log in to it all the time. But I guess it's because of our IT restrictions on our devices.

What recommendations would you give to someone considering this product?

If you are looking for easy access to internal articles for your end-users, this is the best tool to use. Most especially if you are using mostly web-based tools in the job.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Art R.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Game-changer for internal knowledge management!

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

Awesome search. The Chrome extension and Slack integration are the best in class.

What is your favorite aspect of this product?

The powerul search.

What do you dislike most about this product?

Advanced analytics are only available on higher subscription tiers.

What recommendations would you give to someone considering this product?

Make sure you have a clear champion on the team who can drive adoption and instill good knowledge management habits.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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