IdeaScale Customer Reviews 2025 | Innovation Management

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IdeaScale

Composite Score

8.3 /10

CX Score

8.7 /10

11 Reviews Write a Review

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What is IdeaScale?

IdeaScale is an innovation management solution that links organizations to people with ideas. Those ideas can change the world – not just your business. Find ideas to aid in digital transformation, to face the age of automation, to fight climate change, inequality and beyond. Connect to the ideas that matter and start co-creating the future.

Company Details

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IdeaScale Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IdeaScale?

0% Negative

9% Neutral

91% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 86

Communication Manager

Workflow Capabilities

Ideation

Artificial Intelligence and Natural Language Processing

Multi Tenancy

Application Integration

Collaboration Channels

Implementation Management

Analytics and Reporting

Polls & Voting

Trend Management

Vendor Capability Ratings

Average 85

Business Value Created

Vendor Support

Ease of Customization

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Also Featured in...

Idea Management

Score 8.3

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IdeaScale Reviews

Tribhuvan S.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Structured streamline idea

Likeliness to Recommend

10 /10

What differentiates IdeaScale from other similar products?

Its structured innovation lifecycle and systematic workflows management. Unlike casual feedback tools that just collect suggestions, Idea scale enables organization to define custom stages, making it the process measurable ,auditable and engineer ready.

What is your favorite aspect of this product?

Its ability to filter high quality feasible ideas using evolution criteria like cost, impact and effort . Idea vetting using scoring matrices or decision panels, which helps prioritize what's realistic given technical constraints.

What do you dislike most about this product?

Limited technical depth during submission, workflows logic is not scriptable and UI customizations are minimal.

What recommendations would you give to someone considering this product?

I will suggest to setup custom idea evaluation stages to access technical feasibility. Secondly product is quite good , but cross functional reviews are highly encouraged.

Pros

Enables Productivity
Trustworthy
Efficient Service
Saves Time

Prashant U.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Innovation management and process Integrity

Likeliness to Recommend

10 /10

What differentiates IdeaScale from other similar products?

It distinguishes itself from other similar platforms through its disciplined workflows, role-specific moderation permissions and clear visibility into each phase of the innovation pipelines. In contrast to the throw a suggestion in-a-box mentality or rudimentary survey tools, it orchestrates every step for concept capture through evolution and eventual closure , ensuring we can examine system performance upholds process rigor and assign clear accountability.

What is your favorite aspect of this product?

I appreciate its ability to configure custom workflows stages whether we are label them ideation, triage or deployment and dictate who can progress ideas from one phase to the next.

What do you dislike most about this product?

connectors to external platforms such as Jira, slack or pipeline orchestration tools could use a polish, the integration tends to feel like a reluctant hand off rather than a fluid link.

What recommendations would you give to someone considering this product?

I would highly recommend it , but considering pricing on the other side, we must analyze our team strength and the usage and it is quite challenging for small firm to implement as a big amount is associated with it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vatsal K.

Role: Finance
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Flexible, user-driven platform with great support

Likeliness to Recommend

8 /10

What differentiates IdeaScale from other similar products?

I like how quickly IdeaScale responds to user feedback and makes changes to the product. Moreover, their support team is human, helpful, quick, and hands-on.

What is your favorite aspect of this product?

I like how easy it is to share and vote on ideas. This is great for working together and coming up with new ideas.

What do you dislike most about this product?

The main problem I see with IdeaScale is the fact that it can sometimes feel a little messy. When there are too many ideas, it's hard to remember what's really important. This makes it hard to give attention to the best ideas.

What recommendations would you give to someone considering this product?

Begin with a pilot on a single team or project.

Pros

Enables Productivity
Efficient Service
Acts with Integrity
Transparent

IdeaScale

What is IdeaScale?

Company Details

Need Assistance?

IdeaScale Ratings

93 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love IdeaScale?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communication Manager Ability of the software to seamlessly facilitate stakeholder discussion, and role-based access revolving the project.

Workflow Capabilities​ The vendor provides configurable, rules-based workflow capabilities based on applicant disposition (such as lead, enrolled, rejected etc.).​

Ideation Ability of the solution to support the ideation process where users generate ideas and solutions through sessions, challenges or posed problem questions.

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Multi Tenancy Software works in tandem with hosting system and the management of the multiple systems running in the same environment with appropriate levels of segregation.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Collaboration Channels Includes ability to view, share and direct work between co-workers in real or near real-time e.g. discussion channels.

Implementation Management Ability of the software to assist end-to-end process of the project life cycle and implementation of ideas through project tracking or integration.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Polls & Voting Ability to select which users contributors can vote on what motion.

Trend Management Ability to collect and monitor research on micro, macro or industry trends.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Idea Management

IdeaScale Reviews

Tribhuvan S.

Structured streamline idea

Likeliness to Recommend

Pros

Prashant U.

Innovation management and process Integrity

Likeliness to Recommend

Pros

Vatsal K.

Flexible, user-driven platform with great support

Likeliness to Recommend

Pros

Feature Ratings

Communication Manager

Workflow Capabilities

Ideation

Artificial Intelligence and Natural Language Processing

Multi Tenancy

Application Integration

Collaboration Channels

Implementation Management

Analytics and Reporting

Polls & Voting

Trend Management

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of Customization

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features