IdeaScale Customer Reviews 2025 | SoftwareReviews

IdeaScale

Composite Score

8.0 /10

CX Score

8.4 /10

36 Reviews Write a Review

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What is IdeaScale?

IdeaScale is an innovation management solution that links organizations to people with ideas. Those ideas can change the world – not just your business. Find ideas to aid in digital transformation, to face the age of automation, to fight climate change, inequality and beyond. Connect to the ideas that matter and start co-creating the future.

Company Details

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Awards & Recognition

IdeaScale won the following awards in the Idea Management category

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2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

9 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

IdeaScale Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IdeaScale.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IdeaScale?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 76

Idea Capture

Idea Segmentation

Idea Funnel

Social Collaboration

Application Integration

Multiple Language Support

Advanced Search and Filtering

News Feed

Customizable Branding

Idea Scoring / Evaluation

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 76

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Data Integration

IdeaScale Reviews

Role: Consultant
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2025

Great Product for decision making

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Keshavulu D.

Role: Student Academic
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

product and its pricey

Likeliness to Recommend

9 /10

What differentiates IdeaScale from other similar products?

IdeaScale stands out as a cloud-based innovation management platform that emphasizes crowdsourcing by enabling organizations to gather, develop, and prioritize ideas from a broad audience, including employees, customers, and the public. Its customizable workflows support a stage-gate process for refining and selecting ideas, while integrations with tools like Slack, Salesforce, and SharePoint allow seamless workflow incorporation. Designed for scalability, IdeaScale caters to diverse clients, from small businesses to large government agencies. Additionally, its user engagement features, such as idea submission, commenting, and voting, foster,

What is your favorite aspect of this product?

I don't have personal preferences, but if I were to highlight a standout feature of IdeaScale, it would be its crowdsourcing capabilities. The ability to gather ideas from a wide range of stakeholders—employees, customers, and even the public—empowers organizations to harness diverse perspectives and innovative solutions. This inclusive approach not only enhances creativity but also fosters a sense of collaboration and engagement among participants.

What do you dislike most about this product?

While I don’t have personal dislikes, common feedback about IdeaScale includes concerns about its complexity for new users and customization limits. For organizations unfamiliar with innovation management platforms, the variety of features and workflows can feel overwhelming without proper onboarding. Additionally, while IdeaScale offers flexibility, some users report that deeper customizations or unique integrations may require technical expertise or external support. Addressing these areas could improve accessibility and user satisfaction.

What recommendations would you give to someone considering this product?

Define Your Goals: Clearly identify the innovation challenges or opportunities you want to address and ensure IdeaScale's features align with those needs. Leverage Onboarding Support: Take full advantage of the training and resources IdeaScale provides to reduce the learning curve and maximize platform utility.

Pros

Helps Innovate
Reliable
Trustworthy
Effective Service

Cons

Charges for Enhancements
Security Frustrates

Milan P.

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Great product but pricey

Likeliness to Recommend

7 /10

What differentiates IdeaScale from other similar products?

IdeaScale focuses on crowd-driven innovation with tools for idea collection, voting, and collaboration, along with customization and scalability for various use cases.

What is your favorite aspect of this product?

The focus on engaging diverse participants through voting and collaboration to surface the best ideas.

What do you dislike most about this product?

I don't have anything that comes to mind right now.

What recommendations would you give to someone considering this product?

Ensure you have a clear strategy for engaging participants and defining evaluation criteria to make the most of the platform's features.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

IdeaScale

What is IdeaScale?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

IdeaScale Ratings

88 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love IdeaScale?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Multiple Language Support Support of multiple languages, including double-byte languages.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes such as by date, group or segment and save filters for future use.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Customizable Branding Tool allows user to apply its own branding to documents, web pages etc.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

IdeaScale Reviews

Great Product for decision making

Likeliness to Recommend

Pros

Keshavulu D.

product and its pricey

Likeliness to Recommend

Pros

Cons

Milan P.

Great product but pricey

Likeliness to Recommend

Pros

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Feature Ratings

Idea Capture

Idea Segmentation

Idea Funnel

Social Collaboration

Application Integration

Multiple Language Support

Advanced Search and Filtering

News Feed

Customizable Branding

Idea Scoring / Evaluation

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Breadth of Features

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