Ivanti Neurons for ITSM

What differentiates Ivanti Neurons for ITSM from other similar products?

Ivanti Neuron’s hyper-automation capabilities are great. It caters with flexible deployment options by being available in cloud, on-premises, or hybrid environments. This platform automates routine tasks efficiently and effortlessly. I would say it is a powerful ITSM solution.

What is your favorite aspect of this product?

Ivanti Neuron’s interface is easy to navigate for both agents and users. I appreciate the self-healing and proactive issue resolution features that reduce ticket volume. It offers highly customizable workflow and form designs, thus allowing me to tailor the platform according to the business-specific needs. It has improved the satisfaction level by providing excellent services. I appreciate the way it reduces repetitive queries and provides flexibility.

What do you dislike most about this product?

It has empowered me to automate IT service delivery and operations at scale using AI-driven insights and workflows. It has reduced manual efforts, accelerated resolution times, and improved service quality without increasing headcount. So, there are no dislikes in it.

What recommendations would you give to someone considering this product?

To reduce rework with Ivanti Neurons, you should plan out your services catalog and workflow design in advance. To discover its proactive service management, integrate it with powerful tools. Take advantage of its professional service during implementation for quick deployment.

What differentiates Ivanti Neurons for ITSM from other similar products?

Ivanti Neurons for ITSM has been a game-changer for managing the IT chaos in our manufacturing environment. From help desk tickets to change management, it feels like having an intelligent assistant that keeps everything running smoothly. What stands out most is how it blends automation with personalization, ensuring no issue feels like just another ticket number.

What is your favorite aspect of this product?

One of the most impressive features is the self-healing capabilities. For instance, we’ve set up automated responses for recurring endpoint issues, like printer connection errors. Ivanti detects the problem and resolves it without human intervention. It’s like having an extra IT team member working 24/7.

What do you dislike most about this product?

The reporting module, while detailed, could use a bit more customization.

What recommendations would you give to someone considering this product?

The overall impact, though, has been transformative. With better visibility into IT operations and faster response times, we’ve reduced downtime and boosted overall productivity. The asset management feature alone has saved countless hours, keeping track of hardware spread across our plant and offices. It’s like we finally have a central nervous system for all our IT processes.

What differentiates Ivanti Neurons for ITSM from other similar products?

Ivanti Neurons for ITSM differentiates itself through advanced AI-driven automation, proactive self-healing capabilities, and unified IT asset and service management in a single platform.

What is your favorite aspect of this product?

My favorite aspect of Ivanti Neurons for ITSM is its AI-driven automation and self-healing capabilities, which proactively resolve issues before they impact users, significantly reducing downtime and manual effort.

What do you dislike most about this product?

One potential downside of Ivanti Neurons for ITSM is its complexity in initial setup and customization, which can require a significant investment of time and expertise to configure optimally for an organization's unique needs.

What recommendations would you give to someone considering this product?

For Ivanti Neurons for ITSM, ensure you're ready to leverage its AI automation, invest in proper training, plan for a thorough setup, check integrations with existing tools, and start with pre-built workflows to streamline customization.