


What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
99 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Reliable
- Respectful
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Service Catalog
End User Self Serve
End User Support Solutions
Multi-Site Functionality
Systems Management Integration
Integration With IT Tools
Integrated Knowledge Management
Business Application Integration
Multi Device Capability
Reporting
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ivanti Neurons for ITSM Reviews

Randy J.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
The software was very intuitive.
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
The software was easy setup.
What is your favorite aspect of this product?
The usability and integration.
What do you dislike most about this product?
Not much that I can remember off hand.
What recommendations would you give to someone considering this product?
Make sure to fully test the software.
Pros
- Effective Service
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Edijs U.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Jul 2021
End user frendly, easy to use, intuitive.
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
user expirience
What is your favorite aspect of this product?
intiuative UX
What do you dislike most about this product?
some integration customization limitations
What recommendations would you give to someone considering this product?
Ivanti is one of the industry leaders that is definitely worth considering
Pros
- Friendly Negotiation
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Patrick H.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Jul 2021
It has many outstanding features.
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
It has many of the same functions as other similar software, but Ivanti provides a more cohesive integration with the different modules.
What is your favorite aspect of this product?
The ability to do some deep configuration to really personalize it to how the company operates is what I love best about this Ivanti IT Service Management.
What do you dislike most about this product?
There are so many features that it can get overwhelming for an admin for their first time using Ivanti.
What recommendations would you give to someone considering this product?
My best recommendation is to pick the most critical three to four features needed first and then implement a slow rollout of other features. Think of Ivanti not as an IT solution but as a company-wide solution and get them involved. The value is to better management of end-users time and provide a high level of support. Also, other business lines within a company can take advantage of what Ivanti has to offer. So think holistically!!!!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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