Jotform

JotForm

Composite Score

7.6 /10

CX Score

7.7 /10

12 Reviews Write a Review

Claim Software

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details

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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

82 Plan to Renew

8
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

0% Negative

27% Neutral

73% Positive

Pros

Transparent
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 81

Document Management

Contract Management

Share & Track

Templates

Integrations

Proposals and SOWs

E-Signature

Dashboard and Analytics

Tasks and Workflow Management

Content Residency

Pricing Estimate

Vendor Capability Ratings

Average 74

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Quality of Features

Ease of Data Integration

Business Value Created

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Online Forms

Score 8.6

View JotForm in this category (opens in a new tab)

JotForm Reviews

Rakshit C.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

JotForm - East Form development

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

Best of all, JotForm has improved back-end features. The reporting functions and integrations have really made it very good from its competitors.It made it SUPER easy to design a form with the fields and lets them upload images when contacting.

What is your favorite aspect of this product?

JotForm favourite aspect is the ability to create forms with templates is fantastic. The incredible number of form field options and widget makes creating complex forms with great conditional formatting options.Their customer response is very helpful and responsive in resolving issues.

What do you dislike most about this product?

It’s sometimes hard to read and fill out on mobile browsers because of tendency to be cut off on the screen.

What recommendations would you give to someone considering this product?

For business that are new or want to upgrade can definitely look to JotForms as it has a lot of great features and allows nearly limitless customisation. It is overall great and we haven’t seen any concerns and it is secure too.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nali j.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Easy to use.

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

Easy to create payment forms.

What do you dislike most about this product?

Easy to subscribe

What recommendations would you give to someone considering this product?

I recommend it because it has variety templates.

Pros

Reliable
Unique Features
Effective Service
Inspires Innovation

Racquel S.

Role: C-Level
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Great but not so different from the others

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

I didn't really see that much difference between JotForm and its competitors.

What is your favorite aspect of this product?

The favorite aspect of the product was that it got the job done. The features are designed to make the forms look professional and at the same time easy to create. And it delivered what it promise to do.

What do you dislike most about this product?

I did not really dislike anything about the product. I just happen to like another product better.

What recommendations would you give to someone considering this product?

If you are looking for a product that delivers what it promises then JotForm is for you. Try it out and see if its the right fit for your business or desired purpose.

Pros

Performance Enhancing
Unique Features
Effective Service
Caring

JotForm

What is JotForm?

Company Details

Need Assistance?

JotForm Ratings

87 Likeliness to Recommend

1 Since last award

82 Plan to Renew

8 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love JotForm?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Contract Management Tracking and creation of proposals and RFP responses within the approval process

Share & Track Share proposals with prospects, tracking the engagement and activity, also offering audit trails.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Proposals and SOWs Management of monetary RFP proposals and statements of work that track and outline project deliverables between buyers and sellers.

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Dashboard and Analytics Configurable, click though, real-time dashboards for in-progress and executed contracts.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Content Residency Vendor ability to store content via library to centralize, deduplicate, link, and manage answers to "common" RFx questions.

Pricing Estimate Ability to estimate rough pricing for proposals and contracts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Online Forms

JotForm Reviews

Rakshit C.

JotForm - East Form development

Likeliness to Recommend

Pros

Nali j.

Easy to use.

Likeliness to Recommend

Pros

Racquel S.

Great but not so different from the others

Likeliness to Recommend

Pros

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Feature Ratings

Document Management

Contract Management

Share & Track

Templates

Integrations

Proposals and SOWs

E-Signature

Dashboard and Analytics

Tasks and Workflow Management

Content Residency

Pricing Estimate

Vendor Capability Ratings

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Quality of Features

Ease of Data Integration

Business Value Created

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

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Vendor Support