JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.4 /10
CX Score
8.5 /10
Category
JotForm
8.4 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

86 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
6% Neutral
93% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 81

Security

83

Electronic Signatures

83

Drag and Drop Design

81

Mobility

81

Workflow Automation

79

Data Analysis and Survey Function

78

Field Configuration and Customization

78

APIs and Integration

78

Version Management

77

State Transformation

75

Vendor Capability Ratings

Average 80

Ease of Data Integration

84

Business Value Created

83

Usability and Intuitiveness

82

Breadth of Features

82

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Ease of Implementation

80

Vendor Support

79

Ease of IT Administration

79

Availability and Quality of Training

78

JotForm Reviews

Patrick F.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Great Product, Easy to use!!!

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

It's very easy to use and is customer focused.

What is your favorite aspect of this product?

How easy it is to integrate to your current services.

What do you dislike most about this product?

There is nothing so far that i dislike

What recommendations would you give to someone considering this product?

I highly recommend this product to anyone

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Easy to use and had great features

Likeliness to Recommend

6 /10

Pros

  • Unique Features
  • Inspires Innovation
  • Generous Negotitation
  • Performance Enhancing

Cons

  • Less Caring
  • Less Transparent

Susan W.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Great time saver, intuitive and easy to use

Likeliness to Recommend

5 /10

What differentiates JotForm from other similar products?

Ease of use, intuitive

What is your favorite aspect of this product?

Ease of use and intuitive

What do you dislike most about this product?

Nothing , it does the job

What recommendations would you give to someone considering this product?

Go for it , it is a great time saver

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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