
What is JotForm?
Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
86 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JotForm?
Pros
- Enables Productivity
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Electronic Signatures
Drag and Drop Design
Mobility
Workflow Automation
Data Analysis and Survey Function
Field Configuration and Customization
APIs and Integration
Version Management
State Transformation
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Implementation
Vendor Support
Ease of IT Administration
Availability and Quality of Training
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JotForm Reviews

Kaitlyn L.
- Role: Human Resources
- Industry: Gaming and Hospitality
- Involvement: Initial Implementation
Submitted Aug 2023
Seamless solution to paperless!
Likeliness to Recommend
What differentiates JotForm from other similar products?
Jotform enables our company to go completely paperless with our employment application. Jotform will electronically store applications for as long as necessary and allows users to share completed applications among management.
What is your favorite aspect of this product?
It is very easy to use and share among management.
What do you dislike most about this product?
The cost is a bit pricey.
What recommendations would you give to someone considering this product?
I would recommend Jotform to any HR professional who is interested in a paperless application process.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Megha M.
- Role: Consultant
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Excellent! Have been using this 4 almost 6 years
Likeliness to Recommend
What differentiates JotForm from other similar products?
Features, good widgets and ease of use
What is your favorite aspect of this product?
Customization and ease of use.
What do you dislike most about this product?
Some small technical glitches keep coming but get resolved on its own mostly
What recommendations would you give to someone considering this product?
Absolutely excellent and best in market
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.

Phil G.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Aug 2023
A good option for dynamic forms
Likeliness to Recommend
What differentiates JotForm from other similar products?
Jotform allows for greater flexibility and cleaner UX than form functionality native to email marketing and marketing automation tools.
What is your favorite aspect of this product?
Dynamic and conditional fields stand out as the most valuable feature.
What do you dislike most about this product?
There's no native way to modify the data output. The user-facing value is the value that is pushed through, which complicates data collection and management. Embedding on a Squarespace site relies on iframes and requires an absurd amount of padding to ensure the full card-style form is visible across device formats.
What recommendations would you give to someone considering this product?
Use it in conjunction with Zapier to get the most out of the tool.
Pros
- Respectful
- Acts with Integrity
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
- Less Effective Service
- Wastes Time
Please tell us why you think this review should be flagged.
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