JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.4 /10
CX Score
8.5 /10
Category
JotForm
8.4 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

86 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
6% Neutral
93% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 81

Security

83

Electronic Signatures

83

Drag and Drop Design

81

Mobility

81

Workflow Automation

79

Data Analysis and Survey Function

78

Field Configuration and Customization

78

APIs and Integration

78

Version Management

77

State Transformation

75

Vendor Capability Ratings

Average 80

Ease of Data Integration

84

Business Value Created

83

Usability and Intuitiveness

82

Breadth of Features

82

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Ease of Implementation

80

Vendor Support

79

Ease of IT Administration

79

Availability and Quality of Training

78

JotForm Reviews

Kaitlyn L.

  • Role: Human Resources
  • Industry: Gaming and Hospitality
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2023

Seamless solution to paperless!

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

Jotform enables our company to go completely paperless with our employment application. Jotform will electronically store applications for as long as necessary and allows users to share completed applications among management.

What is your favorite aspect of this product?

It is very easy to use and share among management.

What do you dislike most about this product?

The cost is a bit pricey.

What recommendations would you give to someone considering this product?

I would recommend Jotform to any HR professional who is interested in a paperless application process.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Megha M.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Excellent! Have been using this 4 almost 6 years

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

Features, good widgets and ease of use

What is your favorite aspect of this product?

Customization and ease of use.

What do you dislike most about this product?

Some small technical glitches keep coming but get resolved on its own mostly

What recommendations would you give to someone considering this product?

Absolutely excellent and best in market

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Phil G.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

A good option for dynamic forms

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

Jotform allows for greater flexibility and cleaner UX than form functionality native to email marketing and marketing automation tools.

What is your favorite aspect of this product?

Dynamic and conditional fields stand out as the most valuable feature.

What do you dislike most about this product?

There's no native way to modify the data output. The user-facing value is the value that is pushed through, which complicates data collection and management. Embedding on a Squarespace site relies on iframes and requires an absurd amount of padding to ensure the full card-style form is visible across device formats.

What recommendations would you give to someone considering this product?

Use it in conjunction with Zapier to get the most out of the tool.

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Effective Service
  • Wastes Time

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