JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.4 /10
CX Score
8.5 /10
Category
JotForm
8.4 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

86 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
6% Neutral
93% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 81

Security

83

Electronic Signatures

83

Drag and Drop Design

81

Mobility

81

Workflow Automation

79

Data Analysis and Survey Function

78

Field Configuration and Customization

78

APIs and Integration

78

Version Management

77

State Transformation

75

Vendor Capability Ratings

Average 80

Ease of Data Integration

84

Business Value Created

83

Usability and Intuitiveness

82

Breadth of Features

82

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Ease of Implementation

80

Vendor Support

79

Ease of IT Administration

79

Availability and Quality of Training

78

JotForm Reviews

Chavit C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Helpful features!

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

It is highly customizable with multiple options on how forms can be built. Fields can be added at ease. The finished form can be easily shared with respondents. Gathered data can be interpreted using the different tools for analysis.

What is your favorite aspect of this product?

Favorite aspect of this product is its flexibility in terms of form building. For users who would need to have a highly customizable form, JotForm is a good choice!

What do you dislike most about this product?

Probably more on the complexity of some of the features it has. Although this can be learned but it would just take some time.

What recommendations would you give to someone considering this product?

To take some time to be familiar with the tools and to keep testing on building the forms using the available tools.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Effective Service

Zafar A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

A great eForm management platfrom

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

The features that are presented in a platform will definitely make end user a great choose a of different features.

What is your favorite aspect of this product?

The usage and management of different forms and their mobile control making these platforms an easy and accessible, among other similar products.

What do you dislike most about this product?

A bit time consuming, if you consider yourself as a perfectionist, to many features will make you a bit longer to create an ideal eForm.

What recommendations would you give to someone considering this product?

Nowadays paper is losing its value, eForms are taking the advantage, they are secure, they are traceable and you will never think that it could be lost. And JotForm makes it all super easy and accessible.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Caring

AMB. Chidiebere Moses O.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Simple Way To Get A Form Setup and Sent

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

It does have good features including drag and drop without using coding to get anything special done. It has better way to submit forms, integrate with websites and simply creative user-interface.

What is your favorite aspect of this product?

Drag and Drop Pre-defined templates Simple submission process

What do you dislike most about this product?

If you do not know how to use the platform or you are new to it, it could be confusing and takes a good amount of time before you starting working fast. But when you get it, you become a pro easily.

What recommendations would you give to someone considering this product?

This is just a simple eForm and Survey creation platform, and it satisfies the purpose of its creation. So be specific first for what purpose you want to use it, so you can be able to make easy choice of templates to work with.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

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