JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.4 /10
CX Score
8.5 /10
Category
JotForm
8.4 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

86 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
6% Neutral
93% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 81

Security

83

Electronic Signatures

83

Drag and Drop Design

81

Mobility

81

Workflow Automation

79

Data Analysis and Survey Function

78

Field Configuration and Customization

78

APIs and Integration

78

Version Management

77

State Transformation

75

Vendor Capability Ratings

Average 80

Ease of Data Integration

84

Business Value Created

83

Usability and Intuitiveness

82

Breadth of Features

82

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Ease of Implementation

80

Vendor Support

79

Ease of IT Administration

79

Availability and Quality of Training

78

JotForm Reviews

Agata Z.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Very comprehensive tool to crate surveys

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

Designed specifically for surveys, highly advanced

What is your favorite aspect of this product?

Summaries

What do you dislike most about this product?

Poor integration with Wordpress

What recommendations would you give to someone considering this product?

Simple but not overly simplistic tool

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Cons

  • Slower Product Innovation

Basit L.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Helps to conduct the best surveys

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

Jotform is very easy to use, especially the drag-and-drop interface makes creation very easy, what I like the most. There are also a lot of custiomizable templates, where you can easy change thing to make your own for your purpose. I also like that you can change the branding.

What is your favorite aspect of this product?

JotForm has truly changed the way I manage forms and collect data. It's a very user friendly interface, which makes it super easy to create and customize forms to suit anyones needs. The setup process was easy and I was up and running in no time.

What do you dislike most about this product?

I have had some issues making the forms look 100% the way I want on mobile, but that's not a major issue. I'm sure their excellent customer service would have helped me custom code it for mobile if I asked for it.

What recommendations would you give to someone considering this product?

I am recommending this product for better reach.

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Acts with Integrity

Raja B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Great online form with lots of features and themes

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

One can even create a website/app taking the functionalities of Jotform to the next level with its data analytics features. It can be a lead generation machine.

What is your favorite aspect of this product?

Large library of readymade templates. If any issue arise, raise a forum ticket and stay assured a reply within an hour or so by their staff that should resolve the issue.

What do you dislike most about this product?

With how comprehensive this platform has grown with newly added features including possibility to launch website/shopping app, I think they are going well.

What recommendations would you give to someone considering this product?

You can even create a cost calculator using Jotform. I mean with your creativity, you can find unique use cases.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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