Keeper Logo Award Winner Product Badge
Keeper Logo Award Winner Product Badge
Keeper Security

Keeper

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Keeper
8.9 /10

What is Keeper?

Keeper Business Password Manager protects companies of all sizes across every industry. Secure business passwords to prevent data breaches, improve employee productivity and meet compliance standards.

Company Details


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Awards & Recognition

Keeper won the following awards in the Password Management category

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Keeper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keeper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keeper?

1% Negative
8% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Trustworthy

Feature Ratings

Average 85

Credential Management

89

Password Generator

87

Multi-Factor Authentication (MFA)

87

Vault for Each User

87

Work and Personal

86

Encryption and Decryption

86

Access From Multiple Devices

85

Team Management

84

Dashboard

84

Policy Engine and Enforcements

84

Single Sign-On (SSO)

83

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Vendor Support

82

Availability and Quality of Training

82

Ease of Data Integration

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Keeper Reviews

Lucia C.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great password management solution

Likeliness to Recommend

9 /10

What differentiates Keeper from other similar products?

My Chrome add-on that remembers my info sometimes cannot do its job and pre-populates form fields. Insignificantly, it would be nice if macOS supported other color schemes or had a proper dark mode. After logging onto the app, I believe the first dashboard seems chaotic and may need some clean-up.

What is your favorite aspect of this product?

My company's internal communication system makes it simple and quick to exchange confidential information. The program's high level of safety and the regular addition of new features through updates have won me over. It's great that I can now quickly and easily enter my login credentials with one click. I no longer have to memorize complex passwords.

What do you dislike most about this product?

The least helpful feature, or the one I despise, is the inability to define default ownership of records and passwords shared between an administrator and an employee. The receiving user will have difficulty maintaining folder structure if secrets are shared. The original folder structure is lost when recovering data from the recycle bin.

What recommendations would you give to someone considering this product?

If you consider all the features it offers, not only password management, you could be able to use just Keeper Security instead of two or three other programs. Their help has been tremendous. I have found the program helpful in managing user accounts and access credentials. Do yourself a favor and check out Keeper.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Caring

Tristan Iñaki W.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Keeps all your passwords organized and maintained.

Likeliness to Recommend

9 /10

What differentiates Keeper from other similar products?

All of the popular operating systems, including Mac, Windows, iOS, and Android, have Keeper applications. Keeper provides browser extensions for Chrome, Firefox, Edge, Internet Explorer, Opera, and Safari in regards to providing KeeperFill automatically enter passwords at you on native macOS and Desktop apps. By employing text files or importing data from several of the main password businesses.

What is your favorite aspect of this product?

If you so want, you may change a ton of options and take advantage of options like creating unique groupings and branches for your whole business. However, for bigger businesses that may benefit most from role-based access management, you should not have to do it if you would not like to.

What do you dislike most about this product?

Even though I requested the Firefox extensions to stay in touch, sometimes I had to input my primary password several times each day. The browser extensions occasionally fail to automatically fill in passwords. You may occasionally need to duplicate the login and password and then paste them into the necessary sections. This is unusual, though.

What recommendations would you give to someone considering this product?

The nicest feature is that our division can set up a unified directory where any of the required accounts may be accessed by our crew without needing to search the initial user. Keeper security has passed several multiple studies and approvals that our business needed. The system as a whole is incredibly adaptable.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Charlotte N.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

An interesting tool to manage passwords

Likeliness to Recommend

8 /10

What differentiates Keeper from other similar products?

Before using Keeper, the solution consisted of emailing or printing out spreadsheets and passing them around as needed. It was uncomfortable, unsafe, and difficult to control. Keeper offered a straightforward and manageable answer to this issue, and their customer support benefited us.

What is your favorite aspect of this product?

Sharing access to various systems throughout a global team is the main issue it resolves for us. Different degrees of sharing enable it to communicate effectively rather than just "send everything." I adore how simple it is to locate saved passwords. It's convenient to be able to copy and paste information onto a website. Keeper is simple to use and intuitive.

What do you dislike most about this product?

My phone and an Internet connection are all I need to access the information anytime I need to log in, so I always have access to my usernames, passwords, account numbers, and other crucial details. Sincerely, I haven't run into any downsides to Keeper. Their customer service has always responded quickly when I've had a question.

What recommendations would you give to someone considering this product?

Keeper is an excellent way to handle passwords for a team as well as for individuals. It works well for managing passwords among distinct cross-functional teams or organizational departments. The sharing function is ideal for this. It could become more difficult to manage them successfully when there are a lot of groups, but it made it possible.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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