Keeper Logo Award Winner Product Badge
Keeper Logo Award Winner Product Badge
Keeper Security

Keeper

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Keeper
8.9 /10

What is Keeper?

Keeper Business Password Manager protects companies of all sizes across every industry. Secure business passwords to prevent data breaches, improve employee productivity and meet compliance standards.

Company Details


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Awards & Recognition

Keeper won the following awards in the Password Management category

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Keeper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keeper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keeper?

1% Negative
8% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Trustworthy

Feature Ratings

Average 85

Credential Management

89

Password Generator

88

Vault for Each User

87

Multi-Factor Authentication (MFA)

87

Work and Personal

86

Encryption and Decryption

86

Access From Multiple Devices

84

Team Management

84

Dashboard

84

Policy Engine and Enforcements

83

Single Sign-On (SSO)

83

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

83

Quality of Features

83

Vendor Support

82

Ease of Data Integration

82

Availability and Quality of Training

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Keeper Reviews

Charlotte N.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

An interesting tool to manage passwords

Likeliness to Recommend

8 /10

What differentiates Keeper from other similar products?

Before using Keeper, the solution consisted of emailing or printing out spreadsheets and passing them around as needed. It was uncomfortable, unsafe, and difficult to control. Keeper offered a straightforward and manageable answer to this issue, and their customer support benefited us.

What is your favorite aspect of this product?

Sharing access to various systems throughout a global team is the main issue it resolves for us. Different degrees of sharing enable it to communicate effectively rather than just "send everything." I adore how simple it is to locate saved passwords. It's convenient to be able to copy and paste information onto a website. Keeper is simple to use and intuitive.

What do you dislike most about this product?

My phone and an Internet connection are all I need to access the information anytime I need to log in, so I always have access to my usernames, passwords, account numbers, and other crucial details. Sincerely, I haven't run into any downsides to Keeper. Their customer service has always responded quickly when I've had a question.

What recommendations would you give to someone considering this product?

Keeper is an excellent way to handle passwords for a team as well as for individuals. It works well for managing passwords among distinct cross-functional teams or organizational departments. The sharing function is ideal for this. It could become more difficult to manage them successfully when there are a lot of groups, but it made it possible.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Margaret T.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Considerably superior password manager

Likeliness to Recommend

8 /10

What differentiates Keeper from other similar products?

We have relied on Keeper since the day we first used it to effectively manage our passwords and ensure that we will never encounter password-breaking risks in our workplace. Our organization has been using it for several years and is totally satisfied with its functioning, as well as the convenience with which we can manage our passwords.

What is your favorite aspect of this product?

Even in the most complex business settings, Keeper password Manager is simple to set up, adjust, adapt, and use. The other most appealing and competitive element is that it has a simple structure giving users an interactive workspace. Thanks to its browser plugins which had provided us with an excellent user experience. The compelling user interface is also one of its best aspects.

What do you dislike most about this product?

The customer service is terrible; they take forever to respond to any questions, and if something goes wrong, they will not contact me for days. Also, the synchronization of Keeper across several platforms can take a while, for example, we have to store a password using the browser plugin but it doesn't appear in our Keeper mobile app right away.

What recommendations would you give to someone considering this product?

The nicest part of the Keeper Password Manager is that it provides all of its users with the security and the comfort they want by making it easier for them to tweak components based on their needs. The phone application, in particular, is considered superior to any other application, must use it!

Pros

  • Reliable
  • Trustworthy
  • Inspires Innovation
  • Saves Time

Reagan B.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Keeper has become our best keeper

Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

One of the most secure password organizers on the market is called Keeper. With the help of Keeper, our organization is now able to effortlessly integrate, automatically generate strong passwords, safeguard important data in an encrypted virtual vault, and communicate information with colleagues in a secure manner. Keeper makes it simple to import and export important files.

What is your favorite aspect of this product?

Keeper in my opinion, is a pretty capable password manager. What truly sets this apart from the competitors is the variety of checkboxes you may tick and guidelines you can define. One of my favorite aspects of Keeper is how in-depth you can get with this application when it comes to creating various user management settings.

What do you dislike most about this product?

The least useful feature, or the item I detest the one most, is that I would like to be willing to share a file of credentials with a worker and have an option that, when they add towards the file, immediately changes the record's or password's provenance to the business instead of the user.

What recommendations would you give to someone considering this product?

We employ Keeper to offer a safe solution to save and distribute passwords for numerous web domains, including social networks, websites for purchasing, various platforms, etc. We use it mostly in groups when everyone has a shared account. Before the invention of Keeper, the solution consisted of emailing or printing out worksheets and passing them around as needed.

Pros

  • Helps Innovate
  • Effective Service
  • Inspires Innovation
  • Saves Time

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