Meltwater Logo
Meltwater Logo
Meltwater Group

Meltwater

Composite Score
7.0 /10
CX Score
6.8 /10
Category
Meltwater
7.0 /10

What is Meltwater?

Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.

Company Details


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Awards & Recognition

Meltwater won the following awards in the Social Media Monitoring category

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Meltwater Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Meltwater.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

3
Since last award

86 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+66 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Meltwater?

12% Negative
17% Neutral
71% Positive

Pros

  • Unique Features
  • Helps Innovate
  • Enables Productivity
  • Security Protects

Cons

  • Vendor's Interest First
  • Less Transparent
  • Leverages Incumbent Status

Feature Ratings

Average 81

Publishing

87

Visual Analytics

85

Social Media Channel Integration Inbound

83

Audience Segmentation

82

Competitor Tracking

81

Dashboards and Reporting

80

Collaboration

80

Influencer Identification

76

Sentiment Analysis

74

Vendor Capability Ratings

Average 77

Business Value Created

83

Quality of Features

80

Ease of Implementation

79

Availability and Quality of Training

78

Breadth of Features

78

Vendor Support

77

Ease of Data Integration

75

Usability and Intuitiveness

75

Ease of IT Administration

74

Ease of Customization

73

Product Strategy and Rate of Improvement

69

Meltwater Reviews

Abdulwaris G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Great Social Listening Software

Likeliness to Recommend

9 /10

What differentiates Meltwater from other similar products?

I like its integration with social forms for lead capturing automation.

What is your favorite aspect of this product?

Robust social listening

What do you dislike most about this product?

Lacks few features for social monitoring

What recommendations would you give to someone considering this product?

If you need an intuitive and budget friendly software, then you have arrived at the right spot.

Pros

  • Helps Innovate
  • Unique Features
  • Altruistic
  • Over Delivered

Cons

  • Less Reliable
  • Less Productive
  • Wastes Time

Uchechi O.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Meltwater from other similar products?

It has the most advanced Social media analysis results compared to other products offering same service

What is your favorite aspect of this product?

the fact that it analyzes influencers level of authority on a particular brand and not just because it was mentioned

What do you dislike most about this product?

nothing everything is perfect

What recommendations would you give to someone considering this product?

best product out there if you are not being frugal

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Very good social listening tool

Likeliness to Recommend

10 /10

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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