Meltwater Logo
Meltwater Logo
Meltwater Group

Meltwater

Composite Score
7.7 /10
CX Score
7.7 /10
Category
Meltwater
7.7 /10

What is Meltwater?

Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.

Company Details


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Meltwater Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Meltwater.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

89 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Meltwater?

7% Negative
7% Neutral
86% Positive

Pros

  • Acts with Integrity
  • Fair
  • Altruistic
  • Security Protects

Feature Ratings

Average 80

Social Asset Management

84

Social Moderation and Workflow Management

84

Social Response Management

84

Social Media Channel Integration Outbound

83

Campaign Execution

82

Social Media Channel Integration Inbound

81

Social Post Archival

80

Dashboards and Visualization

80

Sentiment Analysis

79

Trend Analysis

78

Contextual Analysis

74

Vendor Capability Ratings

Average 78

Breadth of Features

82

Quality of Features

81

Ease of Implementation

81

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

78

Business Value Created

78

Usability and Intuitiveness

77

Product Strategy and Rate of Improvement

74

Vendor Support

74

Meltwater Reviews

Hasnain R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Features Wise Its sure the best tool

Likeliness to Recommend

8 /10

What differentiates Meltwater from other similar products?

Meltwater actually tracks complete media for you about you and even your competitors which makes it super cool. They also focus a lot on RSS feeds which the majority of tools don't do. If you have Meltwater you can track each and every activity happening on the internet.

What is your favorite aspect of this product?

The best thing about Meltwater is the sentiment analysis which it creates through its Artificial Intelligence Other features which are cool about MeltWater are > Very good reports > Access to Twitter's firehose > Exporting Functions > Filters

What do you dislike most about this product?

> UI/UX is a little bit complicated > Worst thing about Meltwater is their support > Some glitches in the tool

What recommendations would you give to someone considering this product?

Its a real good tool to track the complete media and do sentiment analysis about your product but the product isn't 100% stable. So if you're looking to go through the hassle of talking to their support you're more then welcome to buy this tool Features wise it is amazingggg

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation
  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2022

"Melting your way to the top."

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Respectful

Ae-Cha S.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Has a very simple and basic interface

Likeliness to Recommend

9 /10

What differentiates Meltwater from other similar products?

Meltwater allows us to manage the favorable content of our products and help us to reach and collaborate with our clients most easily and in a favorable manner. They help us to categorize the content which makes it very easy for us to handle and save all of our data and information easily and we can find the data and content easily whenever we need it. We can easily analyze the data and information so that we can easily form reports with every detail and information for our projects.

What is your favorite aspect of this product?

We can easily make it a part of our daily lives and can handle every little aspect of our projects and workplaces. To send massive and lengthy emails it is a very comfortable platform that makes it easy to share emails easily and also provides us the opportunity to review the emails by our clients.

What do you dislike most about this product?

It is very complex sometimes to organize customer data with every detail and we have to invest a lot of time and sometimes money to organize a database which is very hectic.

What recommendations would you give to someone considering this product?

I would recommend Meltwater for those who manage favorable content for their products and want easy categorization of their data.

Pros

  • Performance Enhancing
  • Trustworthy
  • Caring
  • Altruistic

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