

What is Meltwater?
Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
89 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Acts with Integrity
- Fair
- Altruistic
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Asset Management
Social Moderation and Workflow Management
Social Response Management
Social Media Channel Integration Outbound
Campaign Execution
Social Media Channel Integration Inbound
Social Post Archival
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Contextual Analysis
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Meltwater Reviews
Jenn E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Excellent social media monitoring
Likeliness to Recommend
What differentiates Meltwater from other similar products?
the program is better than others, because it offers good customer support and is also very easy to use.
What is your favorite aspect of this product?
The program was simple and even entertaining to use. The account and support teams were always open and eager to discuss and reveal upcoming new features. MAP was used widely for event and crisis monitoring, as well as product and market research. Heartbeat was also licensed. Heartbeat assisted us in monitoring important product markets and our influence within them over time.
What do you dislike most about this product?
Occasionally, the user interface was not as intuitive as previous products I've used.
What recommendations would you give to someone considering this product?
It's a fantastic tool! In the event that you are continually monitoring and making reports, this is the tool for you
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.

Luke H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Great to use - made life easier
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Everything you might need in one handy package.
What is your favorite aspect of this product?
Able to do so much at a good price.
What do you dislike most about this product?
Amount of capabilities can be overwhelming at first.
What recommendations would you give to someone considering this product?
Give it a try and see how it can help your business.
Pros
- Enables Productivity
- Caring
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
- Role: Consultant
- Industry: Healthcare
- Involvement: Vendor Selection and Purchasing
Submitted Dec 2021
Improved, but still frustrating features
Likeliness to Recommend
Pros
- Client Friendly Policies
- Fair
- Altruistic
- Acts with Integrity
Cons
- Inhibits Innovation
- Commodity Features
- Less Effective Service
Please tell us why you think this review should be flagged.
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