Meltwater Logo
Meltwater Logo
Meltwater Group

Meltwater

Composite Score
7.7 /10
CX Score
7.7 /10
Category
Meltwater
7.7 /10

What is Meltwater?

Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.

Company Details


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Meltwater Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Meltwater.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

89 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Meltwater?

7% Negative
7% Neutral
86% Positive

Pros

  • Acts with Integrity
  • Fair
  • Altruistic
  • Security Protects

Feature Ratings

Average 80

Social Asset Management

84

Social Moderation and Workflow Management

84

Social Response Management

84

Social Media Channel Integration Outbound

83

Campaign Execution

82

Social Media Channel Integration Inbound

81

Social Post Archival

80

Dashboards and Visualization

80

Sentiment Analysis

79

Trend Analysis

78

Contextual Analysis

74

Vendor Capability Ratings

Average 78

Breadth of Features

82

Quality of Features

81

Ease of Implementation

81

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

78

Business Value Created

78

Usability and Intuitiveness

77

Product Strategy and Rate of Improvement

74

Vendor Support

74

Meltwater Reviews

Jenn E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent social media monitoring

Likeliness to Recommend

8 /10

What differentiates Meltwater from other similar products?

the program is better than others, because it offers good customer support and is also very easy to use.

What is your favorite aspect of this product?

The program was simple and even entertaining to use. The account and support teams were always open and eager to discuss and reveal upcoming new features. MAP was used widely for event and crisis monitoring, as well as product and market research. Heartbeat was also licensed. Heartbeat assisted us in monitoring important product markets and our influence within them over time.

What do you dislike most about this product?

Occasionally, the user interface was not as intuitive as previous products I've used.

What recommendations would you give to someone considering this product?

It's a fantastic tool! In the event that you are continually monitoring and making reports, this is the tool for you

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Luke H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Great to use - made life easier

Likeliness to Recommend

8 /10

What differentiates Meltwater from other similar products?

Everything you might need in one handy package.

What is your favorite aspect of this product?

Able to do so much at a good price.

What do you dislike most about this product?

Amount of capabilities can be overwhelming at first.

What recommendations would you give to someone considering this product?

Give it a try and see how it can help your business.

Pros

  • Enables Productivity
  • Caring
  • Continually Improving Product
  • Reliable
  • Role: Consultant
  • Industry: Healthcare
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted Dec 2021

Improved, but still frustrating features

Likeliness to Recommend

5 /10

Pros

  • Client Friendly Policies
  • Fair
  • Altruistic
  • Acts with Integrity

Cons

  • Inhibits Innovation
  • Commodity Features
  • Less Effective Service

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