

What is Meltwater?
Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
89 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Acts with Integrity
- Fair
- Altruistic
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Asset Management
Social Moderation and Workflow Management
Social Response Management
Social Media Channel Integration Outbound
Campaign Execution
Social Media Channel Integration Inbound
Social Post Archival
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Contextual Analysis
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Meltwater Reviews
Sakshi S.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Social media experience at a very top scale
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Combination of AI with market research expertise
What is your favorite aspect of this product?
Real time data,good customer insights experience
What do you dislike most about this product?
Nothing,it's very nice product to promote the brand and have great customer experience
What recommendations would you give to someone considering this product?
Always recommend to enhance their brand
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Nicolas M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
platform in need of innovation
Likeliness to Recommend
What differentiates Meltwater from other similar products?
The team is very professional and customer-centric. but platform offers standard features
What is your favorite aspect of this product?
It is very easy to create queries. Help desk is always quick to answer.
What do you dislike most about this product?
the platform is not efficient/quick enough on mailing alerts & trends detection
What recommendations would you give to someone considering this product?
a platform to be selected for the quality of the support and the responsiveness of the teams
Pros
- Client Friendly Policies
- Fair
- Altruistic
- Friendly Negotiation
Cons
- Slower Product Innovation
- Inhibits Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
Kaitlin B.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Excellent program for monitoring social media."
Likeliness to Recommend
What differentiates Meltwater from other similar products?
This tool stands out from the competition because it is a robust piece of software with top-notch features that allow users to keep tabs on social media platforms online.
What is your favorite aspect of this product?
The abundance of options provided by the tools in terms of impressions, clicks, shares, etc., and the ability to use cluster functions to identify pertinent cross-topics. I found it quite helpful that we were able to compare the global reach of various social media channels to that of more conventional web platforms and other websites in a variety of countries.
What do you dislike most about this product?
Comparison of platform-provided metrics with those used by social media users. Since we were unable to ascertain the methodology used to compile these statistics, we focused instead on determining which topics generated the most interest. We believe there is room for enhancement in the social media performance of the community, particularly with regard to the reporting of whether or not comments are positive or negative.
What recommendations would you give to someone considering this product?
I really recommend that you check out this software because Strategically blocking access to key metrics and information in addition to blocking access for operational and daily tasks. That's why it's such a flexible tool that everyone from community managers to brand executives may benefit from it. Key learnings that are both easily digestible and convincing in argument can be extracted with little effort.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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