Meltwater Logo
Meltwater Logo
Meltwater Group

Meltwater

Composite Score
7.7 /10
CX Score
7.7 /10
Category
Meltwater
7.7 /10

What is Meltwater?

Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.

Company Details


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Meltwater Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Meltwater.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

89 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Meltwater?

7% Negative
7% Neutral
86% Positive

Pros

  • Acts with Integrity
  • Fair
  • Altruistic
  • Security Protects

Feature Ratings

Average 80

Social Asset Management

84

Social Moderation and Workflow Management

84

Social Response Management

84

Social Media Channel Integration Outbound

83

Campaign Execution

82

Social Media Channel Integration Inbound

81

Social Post Archival

80

Dashboards and Visualization

80

Sentiment Analysis

79

Trend Analysis

78

Contextual Analysis

74

Vendor Capability Ratings

Average 78

Breadth of Features

82

Quality of Features

81

Ease of Implementation

81

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

78

Business Value Created

78

Usability and Intuitiveness

77

Product Strategy and Rate of Improvement

74

Vendor Support

74

Meltwater Reviews

Sakshi S.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Social media experience at a very top scale

Likeliness to Recommend

10 /10

What differentiates Meltwater from other similar products?

Combination of AI with market research expertise

What is your favorite aspect of this product?

Real time data,good customer insights experience

What do you dislike most about this product?

Nothing,it's very nice product to promote the brand and have great customer experience

What recommendations would you give to someone considering this product?

Always recommend to enhance their brand

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nicolas M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

platform in need of innovation

Likeliness to Recommend

5 /10

What differentiates Meltwater from other similar products?

The team is very professional and customer-centric. but platform offers standard features

What is your favorite aspect of this product?

It is very easy to create queries. Help desk is always quick to answer.

What do you dislike most about this product?

the platform is not efficient/quick enough on mailing alerts & trends detection

What recommendations would you give to someone considering this product?

a platform to be selected for the quality of the support and the responsiveness of the teams

Pros

  • Client Friendly Policies
  • Fair
  • Altruistic
  • Friendly Negotiation

Cons

  • Slower Product Innovation
  • Inhibits Innovation
  • Less Reliable

Kaitlin B.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Excellent program for monitoring social media."

Likeliness to Recommend

8 /10

What differentiates Meltwater from other similar products?

This tool stands out from the competition because it is a robust piece of software with top-notch features that allow users to keep tabs on social media platforms online.

What is your favorite aspect of this product?

The abundance of options provided by the tools in terms of impressions, clicks, shares, etc., and the ability to use cluster functions to identify pertinent cross-topics. I found it quite helpful that we were able to compare the global reach of various social media channels to that of more conventional web platforms and other websites in a variety of countries.

What do you dislike most about this product?

Comparison of platform-provided metrics with those used by social media users. Since we were unable to ascertain the methodology used to compile these statistics, we focused instead on determining which topics generated the most interest. We believe there is room for enhancement in the social media performance of the community, particularly with regard to the reporting of whether or not comments are positive or negative.

What recommendations would you give to someone considering this product?

I really recommend that you check out this software because Strategically blocking access to key metrics and information in addition to blocking access for operational and daily tasks. That's why it's such a flexible tool that everyone from community managers to brand executives may benefit from it. Key learnings that are both easily digestible and convincing in argument can be extracted with little effort.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

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