Meltwater Logo
Meltwater Logo
Meltwater Group

Meltwater

Composite Score
7.7 /10
CX Score
7.7 /10
Category
Meltwater
7.7 /10

What is Meltwater?

Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.

Company Details


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Meltwater Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Meltwater.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

89 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Meltwater?

7% Negative
7% Neutral
86% Positive

Pros

  • Acts with Integrity
  • Fair
  • Altruistic
  • Security Protects

Feature Ratings

Average 80

Social Asset Management

84

Social Moderation and Workflow Management

84

Social Response Management

84

Social Media Channel Integration Outbound

83

Campaign Execution

82

Social Media Channel Integration Inbound

81

Social Post Archival

80

Dashboards and Visualization

80

Sentiment Analysis

79

Trend Analysis

78

Contextual Analysis

74

Vendor Capability Ratings

Average 78

Breadth of Features

82

Quality of Features

81

Ease of Implementation

81

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

78

Business Value Created

78

Usability and Intuitiveness

77

Product Strategy and Rate of Improvement

74

Vendor Support

74

Meltwater Reviews

Chris H.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Meltwater is a simple, intuitive tool."

Likeliness to Recommend

7 /10

What differentiates Meltwater from other similar products?

In comparison to other products, this one stands out due to its user-friendliness, configurability, and top-notch customer service.

What is your favorite aspect of this product?

The interface is minimally cluttered and easy to master. The interface is minimalistic and well-organized. Being able to contact the help desk quickly has been very useful for answering questions about more advanced features. Assigning emotions automatically has also shown to be highly useful.

What do you dislike most about this product?

The inability to alter the Instagram video's thumbnail prior to publication, the sluggishness of uploading more substantial asset files, and the absence of granular filtering and sorting by individual influencers/authors within the reporting section are just a few of the issues that have arisen.

What recommendations would you give to someone considering this product?

Due to its user-friendly interface and helpful content, I highly recommend this program to anyone looking to save time and effort. In addition to its many advantages, it is also costless.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Lupillo A.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"It is a simple and intuitive tool, I love it."

Likeliness to Recommend

8 /10

What differentiates Meltwater from other similar products?

What sets this program apart from others is that it combines a wide variety of useful features into a single, user-friendly application; offers excellent technical support; and is simple to learn and implement.

What is your favorite aspect of this product?

Meltwater's flexibility makes it an ideal solution for growing businesses. The standard features such as newswire integration and social media scheduling are included, but it also offers more advanced features such as boolean-based news listening that may be tailored to your own needs. The user interface and experience are both straightforward. It's the one tool that can handle all you need, and then some, including neat extras like integrations you didn't even realize you wanted.

What do you dislike most about this product?

That hefty tab. You get what you pay for, but even so, it's still quite costly. No matter what intensity you select, you will feel it. Furthermore, when discussing the features they are developing, the sting isn't eliminated or altered in any way...

What recommendations would you give to someone considering this product?

This software is strongly recommended by me as it is a very effective tool and requires little time to master. It has a very organized and easy-to-use user interface. Having quick and easy access to the support team has also been very helpful in learning how to perform tasks that are more nuanced. In addition, the automatic labeling of emotions has proven to be quite helpful.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Tucker M.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Very complete program with excellent functions.

Likeliness to Recommend

7 /10

What differentiates Meltwater from other similar products?

It is much easier to use than other competing products, and it allows me to preserve data and makes articles from the previous five months available to me whenever I need them. This gives it a distinct advantage over other programs because it is comprehensive and simple to use.

What is your favorite aspect of this product?

Instead of depending on several platforms to deliver the data we want, the social media team at our firm has been able to combine their efforts into a single platform, which has allowed us to save time and resources.

What do you dislike most about this product?

It would be fantastic if there was some way to customize the reports (for example, by being able to reorder the slides, choose from a selection of fonts, and combine the report metrics from Explore and Analyze into a single report).

What recommendations would you give to someone considering this product?

Meltwater is an excellent choice for accommodating all of the services that you require in an one location if you have a variety of requirements that you would like met.

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Saves Time

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