Meltwater Logo
Meltwater Logo
Meltwater Group

Meltwater

Composite Score
7.7 /10
CX Score
7.7 /10
Category
Meltwater
7.7 /10

What is Meltwater?

Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Meltwater Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Meltwater.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

89 Plan to Renew

81 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Meltwater?

7% Negative
7% Neutral
86% Positive

Pros

  • Acts with Integrity
  • Fair
  • Altruistic
  • Security Protects

Feature Ratings

Average 80

Social Asset Management

84

Social Moderation and Workflow Management

84

Social Response Management

84

Social Media Channel Integration Outbound

83

Campaign Execution

82

Social Media Channel Integration Inbound

81

Social Post Archival

80

Dashboards and Visualization

80

Sentiment Analysis

79

Trend Analysis

78

Contextual Analysis

74

Vendor Capability Ratings

Average 78

Breadth of Features

82

Quality of Features

81

Ease of Implementation

81

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

78

Business Value Created

78

Usability and Intuitiveness

77

Product Strategy and Rate of Improvement

74

Vendor Support

74

Meltwater Reviews

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2022

Easy Social Media Management With Meltwater

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Brian J.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Meltwater is an amazing tool."

Likeliness to Recommend

7 /10

What differentiates Meltwater from other similar products?

It is distinct from other applications because it possesses a wide variety of functionalities. Comfort in usage in addition to adaptability. Daily email reports, fully-customizable dashboards, seamless interaction with analytics and social networks, an extensive database of media and influencers, and a contact platform are all included. Outstanding customer service and assistance that is pro-active.

What is your favorite aspect of this product?

You can't do public relations, media monitoring, or social media listening better than with Meltwater. It also has powerful analytical skills.

What do you dislike most about this product?

It has some issues with its social media posting mechanism, but the development team seems to be working hard to fix them.

What recommendations would you give to someone considering this product?

When it comes to organizations that are lean and demand maximum efficiency and efficacy when tracking and monitoring PR and social actions on a regular basis, I recommend that these businesses utilize this tool.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Mykhailo G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Monitor, control and understand social networks

Likeliness to Recommend

10 /10

What differentiates Meltwater from other similar products?

The main benefits of this program are its visual appeal and ease of use, which have been quickly adopted. We have increased customer engagement, gotten closer to the audience, and significantly improved the connection thanks to real-time monitoring, analysis, and listening on social networks. The use of keyword filters has allowed us to quickly and accurately discover specific tweets and comments, streamlining and simplifying our marketing team's work.

What is your favorite aspect of this product?

Without leaving out any information, we use Meltwater to keep track of what's happening in the company's social networks, which works well. Design-wise, it's a user-friendly application with fantastic social media management, analysis, listening, and real-time tracking capabilities. This software has tremendous versatility, and it also helps us to better listen to social networks, get to know our customers, focus on what matters most, and gather data to make more strategic decisions. The final reports produced by this tool are excellent.

What do you dislike most about this product?

I have yet to find anything about this program that I don't like; I have loved using it, and it has given me excellent results. Everything goes perfectly.

What recommendations would you give to someone considering this product?

The main reason for choosing Meltwater was its ability to listen to users and be attentive to social networks. It was acceptable and vital to start showing more empathy to the audience. I have no hesitation in recommending this tool because it allows us to monitor, collect and analyze events from various social networks in one place. We highly recommend it.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Most Popular Meltwater Comparisons