

What is Meltwater?
Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
89 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Acts with Integrity
- Fair
- Altruistic
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Asset Management
Social Moderation and Workflow Management
Social Response Management
Social Media Channel Integration Outbound
Campaign Execution
Social Media Channel Integration Inbound
Social Post Archival
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Contextual Analysis
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Meltwater Reviews
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Easy Social Media Management With Meltwater
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Brian J.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2022
"Meltwater is an amazing tool."
Likeliness to Recommend
What differentiates Meltwater from other similar products?
It is distinct from other applications because it possesses a wide variety of functionalities. Comfort in usage in addition to adaptability. Daily email reports, fully-customizable dashboards, seamless interaction with analytics and social networks, an extensive database of media and influencers, and a contact platform are all included. Outstanding customer service and assistance that is pro-active.
What is your favorite aspect of this product?
You can't do public relations, media monitoring, or social media listening better than with Meltwater. It also has powerful analytical skills.
What do you dislike most about this product?
It has some issues with its social media posting mechanism, but the development team seems to be working hard to fix them.
What recommendations would you give to someone considering this product?
When it comes to organizations that are lean and demand maximum efficiency and efficacy when tracking and monitoring PR and social actions on a regular basis, I recommend that these businesses utilize this tool.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Mykhailo G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Monitor, control and understand social networks
Likeliness to Recommend
What differentiates Meltwater from other similar products?
The main benefits of this program are its visual appeal and ease of use, which have been quickly adopted. We have increased customer engagement, gotten closer to the audience, and significantly improved the connection thanks to real-time monitoring, analysis, and listening on social networks. The use of keyword filters has allowed us to quickly and accurately discover specific tweets and comments, streamlining and simplifying our marketing team's work.
What is your favorite aspect of this product?
Without leaving out any information, we use Meltwater to keep track of what's happening in the company's social networks, which works well. Design-wise, it's a user-friendly application with fantastic social media management, analysis, listening, and real-time tracking capabilities. This software has tremendous versatility, and it also helps us to better listen to social networks, get to know our customers, focus on what matters most, and gather data to make more strategic decisions. The final reports produced by this tool are excellent.
What do you dislike most about this product?
I have yet to find anything about this program that I don't like; I have loved using it, and it has given me excellent results. Everything goes perfectly.
What recommendations would you give to someone considering this product?
The main reason for choosing Meltwater was its ability to listen to users and be attentive to social networks. It was acceptable and vital to start showing more empathy to the audience. I have no hesitation in recommending this tool because it allows us to monitor, collect and analyze events from various social networks in one place. We highly recommend it.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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