Mention Logo
Mention Logo
Mention

Mention

Composite Score
7.1 /10
CX Score
6.9 /10
Category
Mention
7.1 /10

What is Mention?

Mention enables brands and agencies to leverage media monitoring and social media in order to increase brand awareness. By tracking a brand, competitor, or industry topic - our platform allows customers to compare and analyze online conversations, as well as create content based on important social and web insights.

Company Details


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Awards & Recognition

Mention won the following awards in the Social Media Monitoring category

Mention Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mention.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

4
Since last award

87 Plan to Renew

8
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mention?

4% Negative
7% Neutral
89% Positive

Pros

  • Respectful
  • Saves Time
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Dashboards and Reporting

90

Social Media Channel Integration Inbound

88

Sentiment Analysis

87

Competitor Tracking

81

Publishing

80

Audience Segmentation

79

Visual Analytics

79

Influencer Identification

76

Collaboration

67

Vendor Capability Ratings

Average 78

Ease of Implementation

89

Ease of Data Integration

82

Usability and Intuitiveness

80

Business Value Created

80

Quality of Features

78

Ease of IT Administration

77

Breadth of Features

75

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

72

Ease of Customization

71

Vendor Support

70

Mention Reviews

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2025

Easy to use & operate social monitoring experience

Likeliness to Recommend

8 /10

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service

Hannah U.

  • Role: Consultant
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Amazing service, would recommend

Likeliness to Recommend

8 /10

What differentiates Mention from other similar products?

Mention stands out from other similar products with its real-time monitoring capabilities, extensive coverage across various platforms and languages, robust analytics and reporting features, customisable alerts and filters, and user-friendly interface.

What is your favorite aspect of this product?

It has a user-friendly interface.

What do you dislike most about this product?

It's on the pricey side

What recommendations would you give to someone considering this product?

Take advantage of the trial period to explore the features, interface, and data accuracy of the tool to ensure it meets your expectations.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Deyan G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Not worth much if you need it for website monitor

Likeliness to Recommend

8 /10

What differentiates Mention from other similar products?

It's very easy to use and very powerful.

What is your favorite aspect of this product?

The interface is great, and it gets info from a variety of sources in real time.

What do you dislike most about this product?

It was recommended that Mention be used for SEO purposes. I couldn't quite verify that, so we ended up using it only for capturing trending topics in our niche.

What recommendations would you give to someone considering this product?

Be very clear with yourself why you need Mention, don't fall for it because someone told you it's good for different use cases.

Pros

  • Reliable
  • Efficient Service
  • Saves Time
  • Respectful

Cons

  • Slower Product Innovation
  • Less Effective Service
  • Vendor's Interest First