Mention Logo
Mention Logo
Mention

Mention

Composite Score
7.1 /10
CX Score
6.9 /10
Category
Mention
7.1 /10

What is Mention?

Mention enables brands and agencies to leverage media monitoring and social media in order to increase brand awareness. By tracking a brand, competitor, or industry topic - our platform allows customers to compare and analyze online conversations, as well as create content based on important social and web insights.

Company Details


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Awards & Recognition

Mention won the following awards in the Social Media Monitoring category

Mention Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mention.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

4
Since last award

87 Plan to Renew

8
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mention?

4% Negative
7% Neutral
89% Positive

Pros

  • Respectful
  • Saves Time
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Dashboards and Reporting

90

Social Media Channel Integration Inbound

88

Sentiment Analysis

87

Competitor Tracking

81

Publishing

80

Audience Segmentation

79

Visual Analytics

79

Influencer Identification

76

Collaboration

67

Vendor Capability Ratings

Average 78

Ease of Implementation

89

Ease of Data Integration

82

Usability and Intuitiveness

80

Business Value Created

80

Quality of Features

78

Ease of IT Administration

77

Breadth of Features

75

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

72

Ease of Customization

71

Vendor Support

70

Mention Reviews

Frederick C.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Superior Methods of Social Listening

Likeliness to Recommend

10 /10

What differentiates Mention from other similar products?

An easy-to-use layout that lets you keep tabs on and evaluate many alerts simultaneously. The initial warning is free of charge. I like how everyone on the Internet, from social media to message boards, can contribute to a single database including all the times a certain term was used. What's more, you may respond without even having to leave the driver's seat.

What is your favorite aspect of this product?

One of Mention's strongest points is that it offers a whole suite of services that compliment one another, allowing us to better manage our brands and the public's perception of the work we do. The ability to create alerts inside alerts is one of the most intriguing aspects of putting up alerts for me. Our task is simplified by a factor of 10 because of this efficient filtering technology.

What do you dislike most about this product?

Lack of granularity in outcomes and in monitoring Share of Conversation. Access to past data is restricted to that which occurred after a stream search was initiated. Pricey and lacking in advanced features like Boolean and key word searches until you upgrade.

What recommendations would you give to someone considering this product?

Some users may be put off by the seemingly endless stream of search results at first, believing that the service is just casting a wide net across the web and returning every result that it finds. You can obtain surprisingly precise results from it if you use the correct search phrases and filters, but only if you invest some effort into optimizing it. The negative aspect is that it may be helpful to make sure new hires get this throughout the onboarding process (maybe I missed that part).

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Barry G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

: As in, "Mention, Excellent monitoring tool!

Likeliness to Recommend

10 /10

What differentiates Mention from other similar products?

An intuitive interface that allows you to monitor and analyzeseveral notifications at once. There is no charge for the first alert. I appreciate how all the social media sites and discussion boards, as well as the rest of the Internet, can feed their keyword mentions into a central repository. Also, you may answer without leaving the dashboard to do so.

What is your favorite aspect of this product?

It's an outstanding resource for handling all your social networking needs. You may use it to keep track of every single thing that has ever been written about anywhere online. That's because it has the requisite expertise to complete the task at hand. Your preferred mentions and outcomes may be monitored. Instantaneously, it will inform you of anything that occurs. In addition to being incredibly user-friendly, its UI is also highly professional. Since implementing Mention, not a single publication has gone missing from our office. The company's help desk staff is helpful and friendly.

What do you dislike most about this product?

There is a great deal of room for improvement in the search function. It's not Google, but it's not terrible, either. When tweaked little, its usefulness multiplies. Other from that, it was unable to make sense of acronyms or mere references. The price of the bundle should be reevaluated, since it may be out of reach for certain smaller establishments. Also, I don't like how many things are now locked behind a paywall.

What recommendations would you give to someone considering this product?

If you care about your brand's internet reputation, Mention is ideal in every circumstance. I've spent much of my working life in marketing, and I can tell you that listening to your customers is crucial. This is inspiration for any company or public relations group. You can make it happen with the help of Mention.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Agatka J.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Mention the best social media monitoring solution

Likeliness to Recommend

9 /10

What differentiates Mention from other similar products?

The most impeccable benefit of this software is that it immediately makes you aware of the tags your company gets anywhere in this world. Thus, you will get to stay in touch about the analytics and insights of your site with this tool. It also helps in monitoring the notifications and social accounts.

What is your favorite aspect of this product?

Mention it is an emerging platform facilitating thousands of brands for their services. Thus, with this amazing software, you can manage to control the weekly or daily analytics. So, you can have control over what is being said and shared about your brand or product. It is a good way to monitor and manage the traffic on your site.

What do you dislike most about this product?

There are no certain flaws that this application shows but it is quite expensive for a few. Furthermore, neither the freemium version nor the trial version is available. It also shows some errors while tagging micro establishments.

What recommendations would you give to someone considering this product?

Overall for small establishments and makes you able to be aware of the emotions of people about your brand. Thus, it provides accuracy in the analytical report and helps you in building a strong impression.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy