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Microsoft Corporation

Microsoft Authenticator

Composite Score

8.9 /10

CX Score

9.2 /10

239 Reviews Write a Review

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What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.

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Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Trustworthy
Efficient Service
Fair

Feature Ratings

Average 84

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Soft Token Authentication

Role and User Management

Browser Push Notifications

Role-Based Multi-Factor Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Average 81

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Microsoft Authenticator Reviews

Peter A.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

My Journey with Microsoft Authenticator

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

It syncronization with other microsoft products stands out for me

What is your favorite aspect of this product?

The notification pop-up when the OTP is requested

What do you dislike most about this product?

The graphic user interface, it is too plain

What recommendations would you give to someone considering this product?

For quick and easy sign-ins, microsoft authenticator is second to none.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Franklin O.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

an awesome and secured app

Likeliness to Recommend

10 /10

What differentiates Microsoft Authenticator from other similar products?

Simple and secured

What is your favorite aspect of this product?

for the fact that i can use it without help

What do you dislike most about this product?

Absolutely livid that I'm required to use this to access my college's account. Authenticators are well known to lock your account and companies like Microsoft refuse to return access when they inevitably do have this issue (you're logging into your account on a device and it requires authentication on this device. But this device at various times will log out too. once that happens at the same time, you're done. Search for the many people who face this issue and never get into their account)

What recommendations would you give to someone considering this product?

i will recommend it to my friends for security purposes

Pros

Performance Enhancing
Trustworthy
Inspires Innovation
Saves Time

Kanwaljeet S.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2025

Secure, and Seamlessly Integrated with Microsoft

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

Microsoft Authenticator stands out from other authentication apps (like Google Authenticator, Authy, Duo Mobile, etc.) in a few key ways—especially in enterprise environments and Microsoft-centric workflows. Here are the main differentiators: 1. Deep Integration with Microsoft Ecosystem 2. Push Approvals with Number Matching & Biometrics 3. Cloud Backup with Microsoft Account 4. Passwordless Authentication 5. Enterprise-Level Security and Management

What is your favorite aspect of this product?

My favorite aspect of Microsoft Authenticator is its passwordless sign-in capability using push notifications combined with biometric verification. Why This Stands Out: Instead of typing passwords or even entering a 6-digit code, you simply: 1. Get a push notification. 2. See a number on your sign-in screen. 3. Tap the same number in the app. 4. Confirm with Face ID, fingerprint, or PIN.

What do you dislike most about this product?

The most commonly disliked aspect of Microsoft Authenticator and one I’d highlight is its limited support for third-party account export/import and cross-platform token portability, especially when compared to some alternatives like Authy.

What recommendations would you give to someone considering this product?

If you're considering using Microsoft Authenticator, here are my top recommendations to make the most of it and avoid common pitfalls: 1. Use It If You’re in the Microsoft Ecosystem 2. Enable Cloud Backup Immediately 3. Use App Lock and Biometric Verification 4. Prefer Push-Based Approvals Over Manual Codes 5. Be Aware of Limitations with Third-Party Account Management

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Microsoft Authenticator Ratings

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Role and User Management Enable different levels of access and permissions based on role.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Microsoft Authenticator Reviews

Peter A.

My Journey with Microsoft Authenticator

Likeliness to Recommend

Pros

Franklin O.

an awesome and secured app

Likeliness to Recommend

Pros

Kanwaljeet S.

Secure, and Seamlessly Integrated with Microsoft

Likeliness to Recommend

Pros

Most Popular Microsoft Authenticator Comparisons

Google Authenticator

Salesforce Authenticator

Duo Security

OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Soft Token Authentication

Role and User Management

Browser Push Notifications

Role-Based Multi-Factor Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training