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Microsoft Corporation

Microsoft Authenticator

Composite Score

8.9 /10

CX Score

9.2 /10

239 Reviews Write a Review

Claim Software

What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.

Company Details

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Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Trustworthy
Efficient Service
Fair

Feature Ratings

Average 84

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Soft Token Authentication

Role and User Management

Browser Push Notifications

Role-Based Multi-Factor Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Average 81

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Microsoft Authenticator Reviews

Mary A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Easy to Use

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

Microsoft Authenticator offers cloud backup, push notification approvals, and passwordless sign-in features that make it more user-friendly.

What is your favorite aspect of this product?

Works not just for Microsoft accounts, but also Google, Facebook, GitHub, and many more, all in one place.

What do you dislike most about this product?

One frustrating thing about Microsoft Authenticator is that when you get a new phone, not all your third-party accounts come with you, so you end up spending time manually setting them up again, which kind of defeats the convenience it's supposed to offer.

What recommendations would you give to someone considering this product?

Microsoft Authenticator is a solid choice for keeping your online accounts secure.

Pros

Continually Improving Product
Efficient Service
Saves Time
Client's Interest First

Greg R.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Microsoft Authenticator is one of the best!

Likeliness to Recommend

7 /10

What differentiates Microsoft Authenticator from other similar products?

Microsoft Authenticator has such a great handle on the market that it really stands out as a great option and since most people already have it, it's such an easy service to use (for the most part). The integration with microsoft products is pivotal too.

What is your favorite aspect of this product?

I like that it's a service that I was already using when my company required it, so I can have multiple authentications in one place - kind of like a one stop shop. The feeling of security is great too!

What do you dislike most about this product?

I've had a couple of experiences where my authentications stopped working properly, or I'd get pushes to login and authenticator wouldn't work properly. When these happen it's confusing, and it's very unclear how to reset the authentication with a given website, app, or service. This could use some work.

What recommendations would you give to someone considering this product?

This product pairs really well with Microsoft products and as far as I can tell provides a ton of security. I strongly recommend.

Pros

Security Protects
Performance Enhancing
Enables Productivity
Unique Features

Cons

Slower Product Innovation
Less Inspiring

Ayoola A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Functionality

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

It works well with Microsoft accounts and apps, making sign-ins quick and secure with just. Also, having a centralized device that auntheticates accounts and flags down suspicious sign-ins.

What is your favorite aspect of this product?

it is easy to use and cross-functional(it can be used across various devices and platforms)

What do you dislike most about this product?

it doesn't always sync smoothly across devices. If you get a new phone, setting up your accounts all over again can be time consuming and tiring unless you’ve backed them up properly. A more seamless sync feature would make switching devices much easier..

What recommendations would you give to someone considering this product?

I would recommend that the cloud backup feature is turned on. This will help you save your account password, so if you ever lose or change your phone, you can easily restore everything without starting from scratch.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Microsoft Authenticator Ratings

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Role and User Management Enable different levels of access and permissions based on role.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Microsoft Authenticator Reviews

Mary A.

Easy to Use

Likeliness to Recommend

Pros

Greg R.

Microsoft Authenticator is one of the best!

Likeliness to Recommend

Pros

Cons

Ayoola A.

Functionality

Likeliness to Recommend

Pros

Most Popular Microsoft Authenticator Comparisons

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Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Soft Token Authentication

Role and User Management

Browser Push Notifications

Role-Based Multi-Factor Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training