Microsoft Corporation

Microsoft Authenticator

Composite Score

8.9 /10

CX Score

9.2 /10

221 Reviews Write a Review

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What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.

Company Details

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Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Efficient Service
Trustworthy
Fair

Feature Ratings

Average 84

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Soft Token Authentication

Browser Push Notifications

Role and User Management

Role-Based Multi-Factor Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 81

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Microsoft Authenticator Reviews

Mirza S.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Secure and Convenient Authentication Solution

Likeliness to Recommend

9 /10

What differentiates Microsoft Authenticator from other similar products?

The tool offers a two-step verification feature for Microsoft accounts and other online services, allowing users to enhance the security of their logins. It is compatible with both iOS and Android devices and can be utilized to authenticate access to various services, including Microsoft accounts.

What is your favorite aspect of this product?

Microsoft Authenticator provides an additional layer of security through two-step verification, ensuring that unauthorized users cannot access your accounts without the unique verification code.

What do you dislike most about this product?

Certain advanced features, such as passwordless sign-in, may not be universally available for all services, limiting their applicability and usability for some users.

What recommendations would you give to someone considering this product?

Microsoft Authenticator is a robust authentication app that enhances security and convenience for your online accounts.

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Trustworthy

Valerie I.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

A very good product

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

None i can think of

What is your favorite aspect of this product?

I have no favorite

What do you dislike most about this product?

No dislikes

What recommendations would you give to someone considering this product?

A very good product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gbemisola A.

Role: Industry Specific Role
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Reliable and Easy-to-Use Security Application

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

It’s simple to use and works well with many Microsoft services, making it a smooth choice.

What is your favorite aspect of this product?

My favorite part is how quickly it verifies my identity without extra hassle.

What do you dislike most about this product?

I don’t like that it lacks alerts for suspicious login attempts.

What recommendations would you give to someone considering this product?

For Microsoft services users, this app is a great, easy way to keep your accounts secure

Pros

Reliable
Efficient Service
Effective Service
Saves Time

Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Microsoft Authenticator Ratings

90 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role and User Management Enable different levels of access and permissions based on role.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Microsoft Authenticator Reviews

Mirza S.

Secure and Convenient Authentication Solution

Likeliness to Recommend

Pros

Valerie I.

A very good product

Likeliness to Recommend

Pros

Gbemisola A.

Reliable and Easy-to-Use Security Application

Likeliness to Recommend

Pros

Most Popular Microsoft Authenticator Comparisons

Google Authenticator

Salesforce Authenticator

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OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Soft Token Authentication

Browser Push Notifications

Role and User Management

Role-Based Multi-Factor Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training