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Microsoft Corporation

Microsoft Dynamics 365 ERP

Composite Score

7.8 /10

CX Score

8.1 /10

30 Reviews Write a Review

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What is Microsoft Dynamics 365 ERP?

Enterprise resource planning (ERP) systems help organizations manage their businesses with efficiency and flexibility—bringing together finance, manufacturing, retail, supply chain, warehouse, and inventory. Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

Company Details

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Awards & Recognition

Microsoft Dynamics 365 ERP won the following awards in the Core Financial Management category

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Conflict Resolution

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

Service Experience

2023

Microsoft Dynamics 365 ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 ERP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 ERP?

3% Negative

0% Neutral

97% Positive

Pros

Trustworthy
Fair
Acts with Integrity
Transparent

Feature Ratings

Average 79

Financial Analytics

General Ledger Chart of Accounts

Order Management

Cash Management

Accounts Payable Purchase Orders

Fixed Assets

Accounts Receivable Invoicing

Reporting and Analytics

Financial Reporting and Consolidation

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Average 77

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Also Featured in...

Enterprise Resource Planning - Enterprise

Score 8.0

View Microsoft Dynamics 365 ERP in this category (opens in a new tab)

Supply Chain Management

Score 8.0

View Microsoft Dynamics 365 ERP in this category (opens in a new tab)

Microsoft Dynamics 365 ERP Reviews

Role: Operations
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Oct 2020

Easy to learn once studying it a bit!

Likeliness to Recommend

5 /10

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Cons

Under Delivered

Microsoft Dynamics 365 ERP

What is Microsoft Dynamics 365 ERP?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Dynamics 365 ERP Ratings

85 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 ERP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Financial Analytics Ability to plan, track, report and analyze financial results and implications at an individual project or department level.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Order Management Automates the process of quote-to-cash which is the taking, organizing, tracking and fulfillment of purchase requests of a company's products or services.

Cash Management Ability to effectively mange and control the cash cycle of the organization and ensure the organization has sufficient cash to meet its obligations.​

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Fixed Assets Support for asset registration, classification, retirement and disposal and support of depreciation methods and GL integration.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Reporting and Analytics Includes historical & real-time dashboard visualizations, detailed & summary reporting, sales forecasting & easy data extraction for data analysis.

Financial Reporting and Consolidation Timely access to financial data and financial information in the forms of reports or online. Financial reporting is generated in specific periods.

Integration APIs Ability of the solution to integrate with other enterprise functions.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Enterprise Resource Planning - Enterprise

Supply Chain Management

Microsoft Dynamics 365 ERP Reviews

Easy to learn once studying it a bit!

Likeliness to Recommend

Pros

Cons

1
Since last award

1
Since last award

2
Since last award

Feature Ratings

Financial Analytics

General Ledger Chart of Accounts

Order Management

Cash Management

Accounts Payable Purchase Orders

Fixed Assets

Accounts Receivable Invoicing

Reporting and Analytics

Financial Reporting and Consolidation

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration