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Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score

8.7 /10

CX Score

9.0 /10

268 Reviews Write a Review

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What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Conflict Resolution

2024

Strategy and Innovation
Service Experience
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Acts with Integrity
Helps Innovate
Reliable

Feature Ratings

Average 83

Lead Management

Analytics and Reporting

Collaboration

Sales Management

Account and Contact Management

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Mobile

Telephony and Call Center Management

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Also Featured in...

Lead Management

Score 8.3

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.1

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Microsoft Dynamics 365 Sales Enterprise Reviews

Ujunwa O.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Easy to use.

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Its flexibility and customisation does it for me.

What is your favorite aspect of this product?

It has most products I use integrated in it.

What do you dislike most about this product?

It took me a while to get around the different features and how to use them.

What recommendations would you give to someone considering this product?

If the product is within you budget, get it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alfredo M.

Role: Sales Marketing
Industry: Consulting
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Aug 2025

It is relly friendly and ongoing software

Likeliness to Recommend

6 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

It is quite unique and openmined system

What is your favorite aspect of this product?

the resolution

What do you dislike most about this product?

It ia limited to latin american countries

What recommendations would you give to someone considering this product?

It is reliable, openmined, frienly, and confortable

Pros

Respectful
Helps Innovate
Reliable
Performance Enhancing

Muhammad Hasan A.

Role: Operations
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jul 2025

Powerful, Insight-Driven CRM for Advanced level

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

it combines powerful sales tools with deep integration across Microsoft products like Outlook, Teams, and Excel. It’s built for larger teams that need advanced features like AI-driven insights, forecasting, and customized sales journeys. What makes it unique is how seamlessly it connects different departments, sales, marketing, and customer service into one platform, making collaboration and tracking a lot easier. Plus, it’s highly customizable, so it can fit complex business needs really well

What is your favorite aspect of this product?

Features like predictive lead scoring, real-time insights, and guided selling really help you prioritize the right opportunities and make smarter decisions. It feels like having a personal assistant built into the CRM helping you stay organized, focused, and ahead of the game.

What do you dislike most about this product?

What I dislike most about Microsoft Dynamics 365 Sales Enterprise is that it can feel quite complex and overwhelming at first, especially for users who aren’t familiar with Microsoft’s ecosystem. The setup and customization process often requires technical support, and it may take time before teams can fully utilize all the advanced features. It’s powerful—but there’s definitely a learning curve.

What recommendations would you give to someone considering this product?

I’d recommend having a clear sales process in place before implementation, so you can customize the platform to match your workflow from the start. Also, invest time in proper training—it’s a feature-rich system, and understanding how to use tools like AI insights and automation can really boost productivity. Finally, if you're already using Microsoft 365 apps, take full advantage of the integrations—they can make collaboration and data sharing much smoother across your team.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

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Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Microsoft Dynamics 365 Sales Enterprise Ratings

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Sales Engagement Platforms

Microsoft Dynamics 365 Sales Enterprise Reviews

Ujunwa O.

Easy to use.

Likeliness to Recommend

Pros

Alfredo M.

It is relly friendly and ongoing software

Likeliness to Recommend

Pros

Muhammad Hasan A.

Powerful, Insight-Driven CRM for Advanced level

Likeliness to Recommend

Pros

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

Salesforce Sales Cloud

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

Feature Ratings

Lead Management

Analytics and Reporting

Collaboration

Sales Management

Account and Contact Management

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Mobile

Telephony and Call Center Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Vendor Support