Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score

8.0 /10

CX Score

8.5 /10

10 Reviews Write a Review

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What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

90 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 86

Call Recording

Artificial Intelligence Engine

Conversation Coaching

Mobile Support

Dashboards and Reporting

Pipeline Visibility

Audio Transcription

Role-Based Access

Call Analytics

Application Integration

Manager Annotation and Feedback

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Vendor Support

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Customer Relationship Management - Enterprise

Score 8.7

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Lead Management

Score 8.3

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.1

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Microsoft Dynamics 365 Sales Enterprise Reviews

Deep B.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

ideal for strengthening enduring client ties.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

We handle intricate, multi-touch sales relationships across long cycles using dynamics 365.

What is your favorite aspect of this product?

All of every conversation, meeting, email, and decision-maker can be tracked from one account. Knowing whether a customer requires care is much helped by the relationship health insights.

What do you dislike most about this product?

Though it lacks visual modernism compared to some more recent tools, the UI is quite practical.

What recommendations would you give to someone considering this product?

If your deals span several stakeholders and take months, our CRM helps to maintain clear and strong relationships.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service
Commodity Features

James E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Great CRM solution for any Office 365 house.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics 365 Sales Enterprise stands out because it integrates seamlessly with LinkedIn Sales Navigator, giving you valuable insights right within the app. It also has embedded Microsoft Teams chats for real-time collaboration, so you don't have to switch between apps. Plus, it offers a personalized workspace with one-click actions and built-in productivity tools from Microsoft 365. The AI-driven insights help you forecast demand and personalize customer interactions, making it easier to build lasting relationships. Overall, it's a comprehensive tool that streamlines sales processes and boosts productivity.

What is your favorite aspect of this product?

One of the standout features of Microsoft Dynamics 365 Sales Enterprise is its Copilot capabilities. These capabilities bring embedded AI into the solution, enhancing the experience by providing advanced sales force automation, conversation intelligence, and sales engagement tools.

What do you dislike most about this product?

One downside of Microsoft Dynamics 365 Sales Enterprise is that it can be pretty pricey, especially for small to medium-sized businesses. The subscription costs for the Enterprise edition are higher compared to other similar products, which might be a deal-breaker for some companies.

What recommendations would you give to someone considering this product?

I would recommend this product to any business looking to modernize their CRM solution, with the ability to build on a marketing and customer services suite of applications. I would suggest that any business considering this product ensure they are Office 365 users to get the most out of the application.

Pros

Performance Enhancing
Enables Productivity
Security Protects
Helps Innovate

Kennedy o.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications. You need to work at it, but when you do, there's real value.

What is your favorite aspect of this product?

The flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.

What recommendations would you give to someone considering this product?

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

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Microsoft Dynamics 365 Sales Enterprise Ratings

86 Likeliness to Recommend

90 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Customer Relationship Management - Enterprise

Lead Management

Sales Engagement Platforms

Microsoft Dynamics 365 Sales Enterprise Reviews

Deep B.

ideal for strengthening enduring client ties.

Likeliness to Recommend

Pros

Cons

James E.

Great CRM solution for any Office 365 house.

Likeliness to Recommend

Pros

Kennedy o.

Fantastic product

Likeliness to Recommend

Pros

Feature Ratings

Call Recording

Artificial Intelligence Engine

Conversation Coaching

Mobile Support

Dashboards and Reporting

Pipeline Visibility

Audio Transcription

Role-Based Access

Call Analytics

Application Integration

Manager Annotation and Feedback

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Vendor Support

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement