Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score

8.7 /10

CX Score

9.0 /10

250 Reviews Write a Review

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What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

Filter By

Service Experience
Conflict Resolution

2024

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative

3% Neutral

94% Positive

Pros

Respectful
Acts with Integrity
Helps Innovate
Trustworthy

Feature Ratings

Average 82

Analytics and Reporting

Lead Management

Collaboration

Account and Contact Management

Sales Management

Customer Service Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Also Featured in...

Lead Management

Score 8.0

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Microsoft Dynamics 365 Sales Enterprise Reviews

Hamish D.

Role: Sales Marketing
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

User interface smooth and user friendly

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Functionality wise it has a lot of room for integration and dynamic reporting, which served me well. next best is Sales force but MS Dynamics has its own unique USP when it comes to the level of MS integrations that are customizable

What is your favorite aspect of this product?

Lead management and reporting

What do you dislike most about this product?

Spent a lot of time inputting data on the platform. not that unusual for nay CRM but i'd love this to be further streamlined

What recommendations would you give to someone considering this product?

Its one of the best in the market, go for it if you can afford it

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

FARHAAN S.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

"MICROSOFT DYNAMICS CRM REVIEW"

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

By far this is the Best Software for BPO/KPO and Customer Service. B2B leads, Business Corporate Leads and Customers all types of leads are Created Nd Closed Smoothly.

What is your favorite aspect of this product?

Lead generation through Facebook, Instagram and Justdial. Marketing and Sales department have to Collaborate and work together on a single page while managing the entire leads cycle from prospects to Sales. In healthcare Industry after sales service of the product plays an important, with Microsoft dynamics CRM its is handled peacefully

What do you dislike most about this product?

Training needs to be provided for a new user, rest its an easy task once you are Familiar with the product.

What recommendations would you give to someone considering this product?

Doesnt Matter whether you are a medium or small enterprises, one must definitely give a try.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Allen B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Comes out of the box broken but fix it & its great

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Customization is huge. Connections to content management and marketing technology offers end to end land and expand

What is your favorite aspect of this product?

The ability to connect to telephony

What do you dislike most about this product?

Sometimes cumbersome and not easy to use for novices

What recommendations would you give to someone considering this product?

Offer "Lite" as an out of the box option.

Pros

Helps Innovate
Reliable
Saves Time
Respectful

Cons

Less Fair
Less Effective Service
Security Frustrates

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

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Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Microsoft Dynamics 365 Sales Enterprise Ratings

86 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Microsoft Dynamics 365 Sales Enterprise Reviews

Hamish D.

User interface smooth and user friendly

Likeliness to Recommend

Pros

FARHAAN S.

"MICROSOFT DYNAMICS CRM REVIEW"

Likeliness to Recommend

Pros

Allen B.

Comes out of the box broken but fix it & its great

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

Salesforce Sales Cloud Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

1
Since last award

Feature Ratings

Analytics and Reporting

Lead Management

Collaboration

Account and Contact Management

Sales Management

Customer Service Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support