Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.7 /10
CX Score
9.0 /10
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Microsoft Dynamics 365 Sales Enterprise
8.7 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 83

Analytics and Reporting

85

Lead Management

85

Collaboration

84

Sales Management

84

Account and Contact Management

84

Customer Service Management

83

Marketing Management

82

Activity and Workflow Management

81

Quote Contract and Proposal

79

Telephony and Call Center Management

78

Mobile

78

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

82

Quality of Features

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of Data Integration

81

Usability and Intuitiveness

81

Ease of IT Administration

80

Vendor Support

79

Availability and Quality of Training

79

Microsoft Dynamics 365 Sales Enterprise Reviews

Mohd Farid A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Best CRM tool from bidding to project creation

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

It is very easy to learn and comes with straight forward features. So many useful features. in my current organization we use it for our all the projects. starting from bidding to creating project. we can track our all the opportunities whether won or not at single place. we can also manage our all client details on CRM. Documents also can be saved on CRM.

What is your favorite aspect of this product?

MS Dynamics 365 is web based so no need to install any software and not limited to only one system, i can access it any where and on any system. It is integrated with our ERP tool Maconomy, now opportunity manager fill all the details on CRM and once company wins the project then he sends the CRM opportunity for Business Finance Review, then we check all the details from contract and once we click on create project, it creates a new project in Maconomy which helps us a lot in terms of saving time and efforts.

What do you dislike most about this product?

No not at all. It is best.

What recommendations would you give to someone considering this product?

Anyone can consider this for managing all the client related data. It is accessible from any where.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shaikh Y.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

It's a best product, easy to use with best feature

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

It's has better features, more efficient easy to use and most importantly it's suits to our work expectations

What is your favorite aspect of this product?

It's features our good and we can use all the products very easy and efficiently

What do you dislike most about this product?

There is nothing to dislike these products it's a best product I have used and it helps to reduce my work

What recommendations would you give to someone considering this product?

Used this product for better features and to reduce your work load

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: C-Level
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2024

Solid product that has reached good adoption rates

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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