MoEngage Inc

MoEngage

Composite Score

8.4 /10

CX Score

8.5 /10

24 Reviews Write a Review

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What is MoEngage?

MoEngage is an intelligent customer engagement platform for the customer-obsessed marketer. We help you delight your customers and retain them for longer. With MoEngage you can analyze customer behavior and engage them with personalized communication across the web, mobile, and email. MoEngage is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization - in one dashboard.

Company Details

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Awards & Recognition

MoEngage won the following awards in the Product Analytics category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

8 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2025

8 Top Rated Capabilities

6 Top Rated Features

2024

MoEngage Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MoEngage.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 71%
Conflict Resolution:: 87%
Strategy & Innovation:: 87%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MoEngage?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Respectful
Helps Innovate

Cons

Less Generous

Feature Ratings

Average 88

Analytics and Reporting

Audience Segmentation

Mobile Functionality

Marketing Analytics

Device and Browser Analytics

API Framework

Data Management

Data Analysis and Survey Function

Data Integrity

Conversion Analysis

Data Warehousing

Vendor Capability Ratings

Average 85

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Also Featured in...

Marketing Automation - B2C

Score 7.3

View MoEngage in this category (opens in a new tab)

MoEngage Reviews

Saransh S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

MoEngage is a robust mobile marketing platform

Likeliness to Recommend

7 /10

What differentiates MoEngage from other similar products?

Better dashboard analytics and applications

What is your favorite aspect of this product?

I like that MoEngage is easy to use and has a lot of features. It's great for tracking customer engagement and retention.

What do you dislike most about this product?

I dislike that MoEngage doesn't have a feature that allows me to customize the user interface. I would like to be able to change the colors and fonts to match my company's branding.

What recommendations would you give to someone considering this product?

MoEngage is a great product, but it can be expensive. If you're considering it, make sure you understand the pricing and whether it fits your budget. Also, be sure to take advantage of the free trial period to make sure it's a good fit for your needs.

Pros

Enables Productivity
Continually Improving Product
Performance Enhancing
Unique Features

Abdulloh C.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Good, but updates info lacking

Likeliness to Recommend

8 /10

What differentiates MoEngage from other similar products?

Easy to integrate

What is your favorite aspect of this product?

Easy to build campaign and segment audiences

What do you dislike most about this product?

Reports sometimes have issues and need to raise tickets.

What recommendations would you give to someone considering this product?

Cut cost for event tracking and analysis. Easy to integrate but some features is an add ons with separate package fee.

Pros

Respectful
Client Friendly Policies
Acts with Integrity
Helps Innovate

Cons

Charges for Enhancements
Less Generous
Under Delivered

GAURAV K.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2024

Amazing Customer Engagement Tool

Likeliness to Recommend

10 /10

What differentiates MoEngage from other similar products?

The pricing and customer support is what makes MoEngage different from other similar vendors. The support team ready to help you with any specific specification you want on the tool or you are not able to understand any process. The pricing of their product is according to your business needs so need not worry about over paying.

What is your favorite aspect of this product?

My favorite part is that I was able to manage and optimize multi-channel campaigns like SMS, Voice Calls, Emails, Push Notifications & WhatsApp at a single place. Cherry on the cake was that I was able to make automated campaigns according to my app events which made my life very easier.

What do you dislike most about this product?

Maybe they can add more vendors for WhatsApp and Voice Calling as there are very less options available to us.

What recommendations would you give to someone considering this product?

The product has wide range of capabilities which will help you understand your complex flow of your customers on your platforms. This tool will give new life to your marketing team for growth and explore new ways to convert users into customers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

MoEngage

What is MoEngage?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

MoEngage Ratings

89 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love MoEngage?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Mobile Functionality Can be used on mobile devices​

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Device and Browser Analytics Capture and summarize device and browser information.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Data Management Includes data sharing, data storage, records management, and data security.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Marketing Automation - B2C

MoEngage Reviews

Saransh S.

MoEngage is a robust mobile marketing platform

Likeliness to Recommend

Pros

Abdulloh C.

Good, but updates info lacking

Likeliness to Recommend

Pros

Cons

GAURAV K.

Amazing Customer Engagement Tool

Likeliness to Recommend

Pros

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Feature Ratings

Analytics and Reporting

Audience Segmentation

Mobile Functionality

Marketing Analytics

Device and Browser Analytics

API Framework

Data Management

Data Analysis and Survey Function

Data Integrity

Conversion Analysis

Data Warehousing

Vendor Capability Ratings

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration