What is monday.com?

A tool that works for you, Not the other way around. monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that people will love to use—one that’s fast, beautiful, responsive, and makes your life easier.

Company Details

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Awards & Recognition

monday.com won the following awards in the Customer Relationship Management - Midmarket category

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monday.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on monday.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love monday.com?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Fair
  • Transparent
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

89

Activity and Workflow Management

86

Lead Management

86

Analytics and Reporting

84

Account and Contact Management

82

Customer Service Management

81

Marketing Management

81

Telephony and Call Center Management

80

Sales Management

80

Quote Contract and Proposal

79

Mobile

79

Vendor Capability Ratings

Average 81

Ease of Customization

85

Usability and Intuitiveness

83

Quality of Features

83

Breadth of Features

83

Business Value Created

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Availability and Quality of Training

79

Ease of IT Administration

78

Vendor Support

76

monday.com Reviews

Hideki N.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

A tool to manage projects and tasks

Likeliness to Recommend

9 /10

What differentiates monday.com from other similar products?

One of the features that distinguishes monday.com is its flexibility in dashboard customization. You can tailor each project to your specific needs, making it a highly adaptable environment. Another advantage is the ability to automate repetitive tasks, allowing teams to free up valuable time. Finally, real-time data visualization, with attractive graphs and timelines, makes it easy to track progress and make informed decisions.

What is your favorite aspect of this product?

I like it for its versatility; in my organization we have implemented it in both marketing campaign tracking and product development management, thus achieving a scope that ranges from planning to execution and monitoring of results; it is also effective for projects that require frequent adjustments and collaboration between different departments.

What do you dislike most about this product?

While the data export feature is useful, the limitation in report customization can be a slight drawback for those who need to analyze data in more detail.

What recommendations would you give to someone considering this product?

Monday.com is a powerful project and task management tool that adapts to a variety of organizational needs. Its customizability makes it an ideal choice for teams that require a collaborative and cross-functional approach.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Ezenwafor A.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Apr 2025

An outstanding CRM that can help you optimize work

Likeliness to Recommend

10 /10

What differentiates monday.com from other similar products?

Easy to use interphase

What is your favorite aspect of this product?

The follow up structure

What do you dislike most about this product?

Absolutely nothing

What recommendations would you give to someone considering this product?

Subscribe the highest package

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Goodness A.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Great for team collaboration not for reporting

Likeliness to Recommend

8 /10

What differentiates monday.com from other similar products?

Monday.com stands out due to its user-friendly interface, which simplifies adoption for teams of all sizes. The platform offers highly customizable workflows, allowing teams to tailor their processes as needed. With a strong emphasis on visual project management, tools like timelines, boards, and Gantt charts make tracking progress intuitive. Extensive integrations with third-party apps help businesses connect their workflows across various platforms. This combination of simplicity, flexibility, and powerful integrations gives Monday.com a unique edge over other project management tools.

What is your favorite aspect of this product?

One of my favorite aspects of Monday.com is its customizable workflows, which allow teams to adapt the platform to meet their unique needs. The visual project boards, Gantt charts, and timelines make it easy to track tasks and monitor progress at a glance. What I also appreciate is the platform’s real-time tracking feature, ensuring everyone stays on the same page. Its user-friendly interface makes onboarding seamless, while its collaboration tools promote efficient teamwork. I also love that Monday.com offers a lot of flexibility through integration with other apps, making it a great choice for various businesses. The level of customization

What do you dislike most about this product?

One thing I don’t like about Monday.com is the cost, especially for smaller teams or businesses, as the premium features are locked behind higher-tier plans. Some of the advanced features can feel overwhelming for beginners, and the limited reporting options in the basic plan make it harder to gain insights. Customizing workflows also comes with a learning curve, which could be a challenge for new users. Additionally, the mobile app could be more refined, and at times, customer support is slow to respond when issues arise

What recommendations would you give to someone considering this product?

For anyone thinking about using Monday.com, it’s awesome for teams needing visual tracking tools and customizable workflows. However, the pricing can be steep once you need more advanced features. I’d recommend starting with the free version to get a feel for it. Be prepared for some setup time though, especially if you're not familiar with project management software.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Charges for Enhancements

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